Customer Service
2 weeks ago
Job Title: Customer Service & Operation Manager
Our Client: Our client is a global freight forwarding company.
Customer Service Team Lead to head the customer service and operation team. This role involves managing customer relationships, ensuring the timely and efficient handling of airfreight and oceanfreight shipments from end to end, and collaborating with various departments to enhance operational effectiveness.
The Responsibilities:
- Procure the most effective option based on rates, transit time, customers’ requirements, etc.
- Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.)
- Act as Control Tower for the region
- Oversee and mentor the customer service team, providing guidance and support to ensure high performance
- Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded
- Collaborate with sales, and logistics teams to ensure seamless shipment processes and timely delivery of services
- Monitor shipments and coordinate with carriers to resolve any issues that may arise
- Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency
- Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations
- Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management
The Requirements:
- Minimum of 5 years of experience in freight forwarding, freight operation, especially airfreight
- Strong knowledge of freight regulations, tariffs, and air and ocean shipping procedures
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members
- Proven leadership and team management experience
- Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office Suite
- Ability to thrive in a fast-paced, dynamic environment
All shortlisted candidates will be contacted
RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep
JO Reference: JO-250211-373406
Tell employers what skills you have
Leadership
Microsoft Office
Operational Excellence
Customer Service Operations
Interpersonal Skills
Customer Relationships
Operations Management
Inventory Management
Freight
Team Management
Team Lead
Customer Satisfaction
Customer Service
Customer Service Excellence
Shipping
-
Executive, Customer Service
5 days ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
-
Senior Service Operations Manager
4 days ago
Singapore Customer Labs Full timeAbout Customer LabsWe are a dynamic team committed to delivering exceptional customer experiences in a fast-paced retail environment.Job SummaryThis senior role is responsible for overseeing the smooth operation of our customer service counters, managing a team of officers, and ensuring excellent service delivery.Main ResponsibilitiesConduct daily briefings...
-
Customer Service Executive
15 hours ago
Singapore Woodlands Transport Service Full timeResponsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...
-
Customer Service Officer
2 weeks ago
Singapore SAFRA National Service Association Full timeRoles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...
-
Customer Service Representative
4 days ago
Singapore SAFRA National Service Association Full timeJob Description:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong sense of teamwork.In this role, you will be responsible for performing opening and closing...
-
Customer Service Officer
5 days ago
Singapore Logistic service company Full timeCompany Name: Logistic service company Job Title: Customer Service Officer (ID8027)Hours per Week: Monday to Friday 8am to 5:30pm. Location: Tampines, Northeast, Singapore Job Category: Customer Service Job Description: Order processing and responsible for the coordination and preparation of all necessary documentation. Liaise with customers for all matters...
-
Customer service officer
5 days ago
Singapore SAFRA National Service Association Full timeCUSTOMER SERVICES OFFICER Responsibilities: Performs opening of front desk activities. Receive members / guests at the counter. Check the member’s membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). Process payments such as application / renewal of membership,...
-
Customer Service Executive
14 hours ago
Singapore Woodlands Transport Service Pte Ltd Full timeResponsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...
-
Customer Service Representative
3 days ago
Singapore M S Color Service Pte Ltd Full timeKey Responsibilities:Assisting customers with product selection and purchasesHandling cash and card transactions accuratelyReplenishing and maintaining store displays and inventoryProviding a warm and welcoming environment for all customersAdhering to store policies and proceduresWhat We're Looking For:Previous experience in a retail or customer service...
-
customer service officer
1 week ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...
-
Operation Executive
5 days ago
Singapore Freight Service Company Full timeCompany name: Freight Service Company Job Title: Operation Executive /Customer Service Executive (ID6016)Hours per week: Mon to Fri 9am-6pm, Sat 9am-1pm. Location: Changi, Southeast, Singapore Job category: Customer Service Job Description To assist with permit declaration Execution of BLs and AWBs Requirements Minimum GCE ‘O’ Level Must be...
-
Customer Support Manager
1 day ago
Singapore Public Service Division Full timeAt the Public Service Division, we are committed to delivering exceptional customer experiences. As a Contact Centre Manager, you will play a crucial role in shaping our service delivery standards and ensuring that our customers receive top-notch support.The Contact Centre team oversees the contact centre support requirements for various programmes and...
-
Customer Support Operations Lead
11 hours ago
Singapore Public Service Division Full timeAbout the RoleAs a Customer Support Operations Lead, you will play a key role in enhancing customer experience and maintaining high service standards at the Health Promotion Board (HPB). You will be responsible for overseeing the contact centre support requirements for various HPB programmes and services.You will contribute towards shaping customer...
-
Customer Support Associate
4 days ago
Singapore Public Service Division Full timeJob Overview:The Government Services Ambassador role is an exciting opportunity to join our team at the Public Service Division and make a difference in the lives of citizens. As a key member of our service delivery unit, you will be responsible for providing exceptional customer service and support to citizens in various aspects of government services.About...
-
Government Services Ambassador
4 days ago
Singapore Public Service Division Full timeJob Description:The Public Service Division is seeking a highly motivated and detail-oriented Public Service Engagement Specialist to join our team at the ServiceSG Centre. As a key member of our service delivery unit, you will be responsible for providing exceptional customer service and support to citizens in various aspects of government services.About...
-
Manager, Customer Support
5 days ago
Singapore Public Service Division Full timeThe Customer Support team oversees the contact centre support requirements for the various HPB programmes and services. As we embark on a transformation journey to enhance our customer experience delivery, we are looking for a contact centre manager to uphold service delivery standards. The contact centre manager will also contribute towards shaping...
-
Manager, customer support
4 days ago
Singapore Public Service Division Full timeThe Customer Support team oversees the contact centre support requirements for the various HPB programmes and services. As we embark on a transformation journey to enhance our customer experience delivery, we are looking for a contact centre manager to uphold service delivery standards. The contact centre manager will also contribute towards shaping...
-
Service Ambassador
4 days ago
Singapore SAFRA National Service Association Full timeJob Role:We are seeking a Service Ambassador to join our team at SAFRA National Service Association. As a Service Ambassador, you will be the face of our organization, providing exceptional customer service and ensuring that our members have an enjoyable experience. Key responsibilities include checking membership cards, processing payments, taking bookings,...
-
Operations Manager
1 day ago
Singapore Public Service Division Full timeResponsibilitiesAs a Contact Centre Manager, your responsibilities will include:Managing process improvement projects relating to our CRM systemWorking closely with stakeholders to ensure that requirements are metEnsuring compliance with service standards and monitoring quality metricsContributing towards shaping customer interactionsAdditionally, you will...
-
Public Service Engagement Specialist
4 days ago
Singapore Public Service Division Full timeAbout the Job:The Public Service Division is seeking an experienced Customer Support Associate to join our team at the ServiceSG Centre. As a key member of our service delivery unit, you will be responsible for providing exceptional customer service and support to citizens in various aspects of government services.Job Description:Deliver high-quality...