Senior Guest Services Coordinator

2 days ago


Singapore GRAND PARK CITY HALL Full time
Grand Park City Hall: A Sanctuary of Modern Comfort

We are seeking a highly skilled and passionate individual to join our team as a Senior Guest Services Executive. As a key member of our Front Office team, you will be responsible for ensuring the operational efficiency of all Front Office areas during your shift and delivering exceptional service to our guests.

Key Responsibilities:

  • Ensure seamless check-in and check-out processes, including currency exchange, room changes, and audit balances.
  • Attend to all guests' enquiries and feedback to ensure their satisfaction.
  • Assist guests in a friendly, helpful, and professional manner.
  • Attend shift briefings to stay informed about hotel activities and operational requirements.
  • Ensure effective handover and takeover of shift, resolving any outstanding issues.
  • Perform other job tasks as assigned.

Requirements:

  • At least 1 year of experience in a service-related field.
  • Outgoing, meticulous, and service-oriented.
  • Knowledge of Opera system is an added advantage.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.



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