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Guest Services Coordinator

2 months ago

Singapore MOMENTUS HOTEL ALEXANDRA Full time
Momentum Club Job Description

As a Guest Services Executive at Momentum Hotel Alexandra, you will play a vital role in ensuring the smooth operation of our Momentum Club. Your primary responsibility will be to assist the Club Manager in overseeing the entire club's operations, focusing on maximizing guest satisfaction.

Key Responsibilities:

  • Coordinate Momentum Club activities efficiently to ensure exceptional guest experiences.
  • Conduct thorough pre-arrival preparations for all reserved bookings, guaranteeing seamless operations.
  • Verify that breakfast and cocktail setups meet our established standards.
  • Monitor inventory levels and equipment maintenance to maintain optimal club operations.
  • Manage the boardroom's reservation, operation, and service, optimizing revenue through room rentals.

Requirements:

  • At least 1 year of experience in a related field.
  • Able to work rotating shifts, ensuring 24/7 club coverage.

What We're Looking For:

  • Front Office expertise.
  • Quality Assurance skills.
  • Inventory management abilities.
  • Sanitation and cleanliness standards.
  • Opera system proficiency.
  • Excellent Communication and Team Player skills.
  • Customer Service and Service Excellence expertise.
  • Hospitality experience.