Guest Services Agent

1 day ago


Singapore KATONG HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.


Join us as a Guest Services Agent in Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.


They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.


Financial Returns:

  • To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
  • Handling Guest check out and billing in an efficient, friendly and hassle free manner.

People:

  • Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
  • Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Stay Real Be You’ brand service behaviors.
  • Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
  • Contribute by participation in compliance with federal, state and local laws and safety regulations.

Guest Experience:

  • Welcoming guest to the buffet during breakfast time
  • Clear plates and set up the table during breakfast time
  • Interact with guest and assist guest to solve their issues if any
  • Ensure cutleries and plates are sufficient during breakfast
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
  • Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
  • Check Guests Out - Print and confirm details of payment and bill for guests upon check out
  • Answer any guests' enquires practically and simply in adherence to brand standards.
  • Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
  • Handle cashiering, payment and foreign currency exchange accurately.
  • Reliably handle all special needs and requests of guests and repeat visitors.
  • Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
  • Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
  • Accurately Enter/Update Reservations.
  • Handle Telephone Enquires efficiently and effectively.
  • Perform in a self-sufficient way in line with business requirements.
  • Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).
  • Refresh Food and Beverage in The Great Room.
  • Meeting Room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room.
  • Clean and Organize Guest Areas and Pick up debris throughout Public Areas.
  • Updating constantly on local knowledge to improve the guest experience.
  • Responsible for IHG One Rewards Enrolment & Recognition.
  • Finance/Admin (Petty Cash Processing, Purchasing, Billing).

Responsible Business:

  • Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
  • Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
  • Perform Energy Conservation Checklists.

Accountability:

Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the ‘one team’ approach to deliver the Holiday Inn Express brand standards.

Qualifications & Requirements

Minimum high school/secondary education/college degree. Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred. Must be proficient in written and spoken English and basic computer literacy.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

  • Duty Meals
  • Birthday Off
  • Medical Benefits
  • Dental Benefits
  • Insurance Coverage
  • 25-50% F&B Discount at restaurants within IHG Singapore Hotels
  • Special Employee Rate at all IHG Hotels worldwide
  • Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.


Tell employers what skills you have

Entertainment
Food Safety
Restaurants
Currency
Leisure
Legislation
Property
Purchasing
Environment Management
Good Communication Skills
Opera
First Aid
Accountability
Cashiering
Occupational Health
Hospitality
  • Guest Services Agent

    2 months ago


    Singapore DHI DOWNTOWN PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the...

  • Guest Service Agent

    2 months ago


    Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPEAs a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories.The role will...

  • Guest Services Agent

    2 months ago


    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    Roles & ResponsibilitiesCOMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as...


  • Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJob ResponsibilitiesAccomplish Day to Day Operations Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction. Up to date of internal...


  • Singapore HARILELA HOTELS (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesAt Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make...


  • Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPESummary of Job ResponsibilitiesAs a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully stocked for daily operations and work cohesively to support operations with ad-hoc service requests.Job...


  • Singapore HRNET VENTURES PTE. LTD. Full time

    Roles & ResponsibilitiesWorking Days: 5 days across Monday to SundayWorking Hours: 44 hours a weekDuties:- Facilitate smooth check-ins and check-outs for guests.- Deliver exceptional front desk services to ensure guest satisfaction.- Efficiently assign rooms and handling administrative tasks.- Process guest payments with attention to detail and...


  • Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPEJob Responsibilities Maintain the flower freshness in all displays and arrangements. Receive deliveries and ensure that they meet the required standards. Ensure that all requisitions and deliveries are made timely. Ensure that supplies in the workshop are fresh and well-presented. Assist the Supervisor and Manager in...

  • Front Office

    1 day ago


    Singapore REAGLE MANAGEMENT HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Highlights Be part of a dynamic team! Career progression opportunities Hotel is located centrally and near MRTResponsibilities Assist guests with check-in and check-out as well as other Guest Service-related duties. Coordinate and work closely with Housekeeping and Facilities team to ensure on the overall quality of guest...

  • Door Service Agent

    2 months ago


    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYBeing the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel’s Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest’s luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate....


  • Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Thorough cleaning of guest rooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning. Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done. Must be very responsive to...


  • Singapore XDEL SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesAs a Customer Service Agent, you are the voice of the organisation, providing customers with a positive first impression. You are to uphold the professionalism when assisting customers in order taking and tracking of deliveries, as well as handling feedback and complaints.You will be working with various departments to ensure...


  • Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...


  • Singapore JJ CONSULTING SERVICES Full time

    Roles & Responsibilities​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.Airline Customer Service AgentResponsibilitiesYou play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers...

  • Guest Relations Agent

    1 month ago


    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity. The Concierge should also be fully aware of...


  • Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Description: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties.Working Arrangements:Working hour : 8 Hours per shiftShifts : 3 shifts (A – 7am to 3pm), (B – 3pm to 11pm), (C...

  • Reservation Agent

    1 day ago


    Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob PurposeThe Reservations Agent will effectively and efficiently manage guest and customer inquiries and maximize revenue opportunities through making reservations efficiently.Principal Accountabilities2.1 Take reservation of the guests and ensure to follow brand standards2.2 Receive and record customers dining reservations and...


  • Singapore CONCORDE HOTEL SINGAPORE Full time

    Job SummaryWe are seeking a highly skilled Guest Services Officer to join our team at Concorde Hotel Singapore. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless interactions with our guests.Key ResponsibilitiesDeliver warm and personalized greetings to guests, setting the tone...


  • Singapore 67 PALL MALL SINGAPORE LTD. Full time

    Job SummaryThe Guest Relations Manager plays a pivotal role in ensuring exceptional guest experiences at 67 PALL MALL SINGAPORE LTD. This involves providing flawless, upscale, professional, and high-class guest service experiences.Main Responsibilities· The successful candidate will analyze customer feedback and provide strategic direction to continuously...


  • Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Roles & ResponsibilitiesAs the Guest Services Coordinator at SENTOSA BEACH RESORT PTE LTD, we rely on you to provide exceptional guest services, ensuring a memorable experience for all guests.We are looking for someone who takes pride in being a hotelier, has relevant hospitality experience, and enjoys interacting with guests.Key responsibilities...