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Senior Guest Service Executive

2 months ago

Singapore VILLAGE HOTEL KATONG Full time
Role Summary

As a Senior Guest Service Executive at Village Hotel Katong, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us. You will work closely with the Assistant Manager to provide timely and courteous services, addressing guest complaints and requests with tact and professionalism.

Key Responsibilities

  • Collaborate with the Assistant Manager to deliver exceptional guest service and ensure that all hotel facilities and functions are well-informed.
  • Understand guest preferences to provide personalized services and ensure that their needs are met.
  • Stay up-to-date on hotel facilities, functions, and tourist-related information to provide accurate and helpful advice to guests.
  • Maintain a professional and courteous working relationship with all hotel personnel and ensure effective communication.
  • Approach additional tasks assigned by superiors with diligence and professionalism.

Requirements

  • O Levels or equivalent qualification.
  • Able to work rotating shifts, weekends, and Public Holidays.
  • Positive attitude with an outgoing personality and good communication skills.

What We Offer

As a Senior Guest Service Executive at Village Hotel Katong, you will have the opportunity to work in a fast-paced environment, develop your skills, and grow your career in the hospitality industry.