Senior Guest Service Executive
2 days ago
The Senior Guest Service Executive will be responsible for providing exceptional customer service to all hotel guests, ensuring a seamless and memorable experience at THE OUTPOST HOTEL SENTOSA.
Key Responsibilities- Guest Service
- Collaborate closely with the Assistant Manager to ensure timely and courteous services are provided to all hotel guests.
- Respond to guest complaints, requests, and enquiries in a professional and tactful manner.
- Stay informed about hotel facilities and functions, as well as tourist-related information to provide guests with valuable insights.
- Team Collaboration
- Maintain a professional and courteous working relationship with all hotel personnel.
- Communicate effectively with colleagues to ensure a smooth flow of information and services.
- Requirements and Qualifications
- O Levels or equivalent qualification.
- Able to work rotating shifts, weekends, and Public Holidays.
- Positive attitude with an outgoing personality and excellent communication skills.
- Ability to work independently and as part of a team.
- Front Office experience.
- Proficiency in Microsoft Office.
- Ability to work with Opera and Cashiering systems.
- Excellent interpersonal and communication skills.
- Customer service and hospitality experience.
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