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Guest Service Executive

2 months ago

Singapore 30 BENCOOLEN PTE. LTD. Full time
Job Title: Guest Service Executive

Join 30 BENCOOLEN PTE. LTD. as a Guest Service Executive and be part of a dynamic team that delivers exceptional customer experiences.

Roles and Responsibilities:
  • Direct the welcome experience for guests while ensuring compliance with all policies and brand standards.
  • Perform front desk duties, including confirming reservations, occupancy, and audit reports, cashiering, room assignments, guest check-in and check-outs.
  • Provide hotel and travel information, share local tourist insights, and handle guests' inquiries and provide prompt responses and assistance.
  • Analyze and resolve problems while exercising good judgment.
  • Ensure a high level of customer service is consistently maintained.
  • Develop and maintain positive working relationships with others.
  • Maintain confidentiality of all guests' information and hotel data.
  • Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
  • Report accidents, injuries, and unsafe work conditions to the manager.
  • Adhere to all company policies, procedures, and etiquettes.
Requirements:
  • Diploma or equivalent in Hospitality Management/Business Administration.
  • 2 years of experience in Guest Services, Front Desk, or related professional field.
  • Computer literate and proficient with Microsoft Office.
  • Able to perform shift work, including nights, weekends, and/or public holidays.
  • Good understanding/knowledge of using the hotel property management system.