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Senior Guest Service Assistant

2 months ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Job Summary

We are seeking a highly skilled and customer-focused Senior Guest Service Assistant to join our team at Recruit Express Pte Ltd. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience throughout their stay.

Key Responsibilities
  • Handle customer inquiries and complaints in a professional and courteous manner
  • Provide high levels of service to guests, responding efficiently and tactfully to their requests and needs
  • Liaise closely with Concierge, Reception, and Front Office cashier to ensure smooth guest arrivals and departures
  • Establish relationships with house guests and long-staying guests, providing assistance and support as needed
  • Make courtesy calls to guests to ensure their stay is meeting their expectations
  • Requisition and maintain stock of promotional materials for daily operations
  • Ensure efficient and courteous services in baggage handling, transport, and general inquiries
Requirements
  • Must speak well, with bilingual skills advantageous
  • Have customer service experience, with a strong focus on delivering exceptional service
What We Offer
  • Competitive salary range: $2.5K - $2.8K
  • Flexible working hours: 44 hours/week, with 3 rotating shifts
  • Other benefits: shift allowance, meal allowance, medical benefits, flexi benefits, and travel allowance