Senior / Guest Service Assistant
2 months ago
Responsibilities:
- Create positive and memorable guests’ experiences within the hotel lobby and reception area.
- Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
- Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
- Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
- Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
- Approach any additional tasks assigned by superiors diligently and professionally.
Requirements:
- Minimum completion of PSLE or its equivalent.
- Able to work rotating shifts, weekends and Public Holidays.
- Positive attitude with an outgoing personality and good communication skills.
- Those without experience are welcome to apply.
Tell employers what skills you have
Front Office
Ability To Work Under Pressure
Positive Team Player
Opera
Handle guest complaints
Communication Skills
Team Player
Customer Service
Work in a Fast Paced Environment
Excellent Interpersonal Communication Skills
Hospitality
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