Senior Guest Service Ambassador
7 days ago
Responsibilities
- Provide exceptional service to guests by responding efficiently and tactfully to their complaints, requests, and enquiries.
- Liaise with Concierge, Reception, and Front Office cashier to ensure seamless communication and coordination.
- Build relationships with guests and provide assistance when needed, ensuring a positive and memorable experience.
- Maintain accurate records of guest interactions and preferences.
- Contribute to the development and implementation of guest service initiatives.
- Ensure efficient and courteous services in baggage handling, transportation, and general enquiries.
Requirements
- Completion of O-Level or equivalent qualifications.
- Ability to work rotating shifts with a positive attitude and outgoing personality.
- Excellent communication and interpersonal skills.
- Previous experience in hospitality and knowledge of Opera systems highly advantageous.
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