Senior Guest Service Ambassador

7 days ago


Singapore Far East Organization Full time

Responsibilities

  • Provide exceptional service to guests by responding efficiently and tactfully to their complaints, requests, and enquiries.
  • Liaise with Concierge, Reception, and Front Office cashier to ensure seamless communication and coordination.
  • Build relationships with guests and provide assistance when needed, ensuring a positive and memorable experience.
  • Maintain accurate records of guest interactions and preferences.
  • Contribute to the development and implementation of guest service initiatives.
  • Ensure efficient and courteous services in baggage handling, transportation, and general enquiries.

Requirements

  • Completion of O-Level or equivalent qualifications.
  • Ability to work rotating shifts with a positive attitude and outgoing personality.
  • Excellent communication and interpersonal skills.
  • Previous experience in hospitality and knowledge of Opera systems highly advantageous.


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