Senior Guest Service Executive

3 days ago


Singapore OASIA HOTEL NOVENA, SINGAPORE Full time
Job Summary

We are seeking a highly skilled and experienced Guest Service Executive to join our team at OASIA HOTEL NOVENA, SINGAPORE. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless stay experience.

Key Responsibilities
  • Guest Service: Provide courteous and efficient service to guests, responding promptly to their requests and resolving any issues that may arise.
  • Room Management: Be familiar with all room types and rates, and up-sell whenever possible to maximize revenue.
  • Problem Resolution: Take ownership of problems and handle guest complaints promptly and professionally, escalating issues to supervisors as necessary.
  • Security and Emergency Procedures: Ensure guest room security and emergency procedures are followed, and encourage the use of safe deposit boxes.
  • Hotel Facilities and Services: Be familiar with hotel facilities and services, and provide guests with accurate information as requested.
Requirements
  • Education: Minimum Diploma in Hospitality
  • Availability: Able to perform rotating shifts
  • Skills: Positive attitude, outgoing personality, good public relations skills, and previous experience in hospitality
What We Offer
  • Opportunity to Work in a Fast-Paced Environment: Join our dynamic team and contribute to delivering exceptional guest experiences.
  • Professional Development: We offer opportunities for growth and development, helping you to advance your career in hospitality.


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