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Guest Service Executive
2 months ago
Job Highlights:
- 14days of Annual Leave
- AWS
- Staff Meal provided
- Night Allowance
Responsibilities:
- Registering of arrival guest and handling of departing guest’s folio in accordance to hotel act requirements.
- Supervise all minibar records, financial postings, inventory, and late charges.
- Provide and perform foreign currency exchange accordingly to MAS requirements.
- Upsell or sell rooms with the correct method designed in order to maximize revenue and occupancy.
- Ensure all necessary down time reports are being saved in PDF softcopy format and backed up accordingly.
- Perform non-refundable charge, modifying of registration cards, room move (life/dead), assigning of arrival guest rooms, and handling of enquiry emails.
- Coordinate with Housekeeping department to make sure all arrival rooms are cleaned and all special room amenities are placed in room prior to guest arrival.
- Creating of room reservations and controlling of extranet bookings during the absence of reservations department.
- Handle pay out and cash refund with care.
- Attending to phone calls and guests’ queries.
- To ensure the Private/Patio lounge and work station cleanliness/image.
Requirements:
- GCE 'O'/'N' levels and above.
- Entry level candidate are welcome to apply. Training provided.
- Cheerful personality and excellent customer service skills.
- Other required Skill(s): knowledge of sales, cash handling.
- Experience in Hospitality, Customer Service, Guest Relations and Services or equivalent.
- Able to work rotating shifts, including night shift, during weekends & public holidays.
- Candidates with more experiences may be considered for Senior role.
- COVID-19 fully vaccinated.
Tell employers what skills you have
Customer Service Skills
Front Office
Guest Service
Microsoft Office
Currency
Ability To Work Independently
Housekeeping
Guest Relations
Handle guest complaints
Customer Service
Hospitality