SAP AMS Support Operations Manager

7 days ago


Singapore TECH AALTO PTE. LTD. Full time
Job Description:

SAP AMS Service Manager Job Opportunity

Overview:

TECH AALTO PTE. LTD. is seeking a seasoned professional to manage the support operations for our SAP Application Maintenance and Support (AMS) division.

About the Role:

This position ensures the overall stability and quality of SAP AMS operations by overseeing day-to-day activities, managing vendors, and collaborating with internal teams.

Key Responsibilities:
  • Vendor Management: Develop and maintain strong relationships with selected AMS partners, ensuring effective issue escalation, resolution, and project initiation.
  • Operations Management: Oversee the execution of incident management, change management, problem management, and service requests, guaranteeing adherence to SLAs and maintaining dashboards.
  • Process Development: Establish efficient procedures, processes, and guidelines, adhering to applicable standards, methodologies, and best practices for system maintenance and support.
  • Stakeholder Communication: Provide proactive status updates to relevant stakeholders, fostering customer relationships and opportunities for cross-selling or upselling SAP products and services.
Requirements:
  • Experience: 3-5+ years as a Service Delivery Manager in SAP AMS operations, with hands-on experience in SAP functional or technical consulting.
  • Skills: Proficiency in incident management, change management, problem management, and service delivery metrics, along with experience in SAP AMS support operations and SLA management.
Salary:

The estimated salary for this role is around $120,000 per annum, considering the Singapore location and industry standards.

Working Environment:

As a member of our team, you will be working in a dynamic environment with opportunities for growth and development.



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