SAP AMS Support Operations Manager
7 days ago
SAP AMS Service Manager Job Opportunity
Overview:TECH AALTO PTE. LTD. is seeking a seasoned professional to manage the support operations for our SAP Application Maintenance and Support (AMS) division.
About the Role:This position ensures the overall stability and quality of SAP AMS operations by overseeing day-to-day activities, managing vendors, and collaborating with internal teams.
Key Responsibilities:- Vendor Management: Develop and maintain strong relationships with selected AMS partners, ensuring effective issue escalation, resolution, and project initiation.
- Operations Management: Oversee the execution of incident management, change management, problem management, and service requests, guaranteeing adherence to SLAs and maintaining dashboards.
- Process Development: Establish efficient procedures, processes, and guidelines, adhering to applicable standards, methodologies, and best practices for system maintenance and support.
- Stakeholder Communication: Provide proactive status updates to relevant stakeholders, fostering customer relationships and opportunities for cross-selling or upselling SAP products and services.
- Experience: 3-5+ years as a Service Delivery Manager in SAP AMS operations, with hands-on experience in SAP functional or technical consulting.
- Skills: Proficiency in incident management, change management, problem management, and service delivery metrics, along with experience in SAP AMS support operations and SLA management.
The estimated salary for this role is around $120,000 per annum, considering the Singapore location and industry standards.
Working Environment:As a member of our team, you will be working in a dynamic environment with opportunities for growth and development.
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