SAP Support Operations Manager

5 days ago


Singapore FUJITSU ASIA PTE LTD Full time
Job Summary

We are seeking a highly experienced SAP Service Delivery Manager to join our team at FUJITSU ASIA PTE LTD. As an SAP Support Operations Manager, you will be responsible for managing the relationship between Fujitsu and its selected AMS partner, ensuring seamless support operations.

Responsibilities
  • Manage the end-to-end relationship with the AMS partner, ensuring alignment with business objectives and SLAs.
  • Serve as the primary point of contact for support issue escalation, AMS issue resolution, and project initiation.
  • Proactively monitor and ensure that AMS support is working within the bounds of the agreement.
  • Collaborate with Business and AMS support partners to administer business demands effectively.
  • Provide regular status updates to stakeholders on all activities.
  • Ensure adherence to applicable standards, procedures, guidelines, and methodologies in system support and maintenance.
  • Develop efficient processes and guidelines focused on quality deliverables.
Requirements and Skills
  • A minimum of 3-5 years of experience in a similar role, with strong expertise in SAP Application Maintenance and Support.
  • Hands-on experience in SAP Projects or Maintenance Support services, with knowledge of SAP Functional (Logistics module) or Technical Consultant.
  • Experience in managing customer stakeholders, external contractors, or partners.
  • Well-versed in executing Support operations like Incident Management, Change Management, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc.

$120,000 - $150,000 per annum based on qualifications and experience.



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