SAP B1 AMS Service Delivery Director

7 days ago


Singapore MOET HENNESSY ASIA PACIFIC PTE. LTD. Full time
About the Role
MOET HENNESSY ASIA PACIFIC PTE. LTD. is seeking a seasoned professional to lead its SAP B1 AMS Service Delivery function. The ideal candidate will possess strong service management expertise, with a proven track record of delivering high-quality services in a fast-paced environment. This role requires excellent leadership and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.

Job Description
We are looking for a highly skilled Service Delivery Manager to oversee the SAP B1 AMS activities within our organization. As part of this role, you will be responsible for setting up and ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. This includes managing AMS resources partners in terms of priorities, escalations, service delivery, and follow-up. You will also monitor and manage support to ensure optimal service, maintain high performance levels for service-related processes, and implement improvement activities wherever necessary.

Key Responsibilities:
  • Set up and ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Manage AMS resources partners in terms of priorities, escalations, service delivery, follow-up
  • Monitor and manage support to ensure optimal service
  • Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary

Requirements:
  • At least 10 years of experience
  • Service Management: deep understanding of service management principles and best practices
  • Client Relationship Management: strong interpersonal and communication skills
  • Leadership: Guide and motivate the team members
  • Project Management: skills to plan, organize, and coordinate resources, timelines, and deliverables

Salary Range: $120,000 - $180,000 per annum

Benefits:
  • Competitive salary range
  • Bonus scheme
  • Annual leave and sick leave
  • Health insurance
  • Professional development opportunities


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