SAP Service Desk Manager

1 week ago


Singapore FUJITSU ASIA PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • Manage the relationship between Fujitsu and its selected AMS partner
  • Function as Fujitsu POC for support issue escalation, AMS issue resolution, and project initiation
  • Proactively ensure AMS support is working within the bounds of the terms of the agreement
  • Collaborate with Business and AMS support partners to ensure business demands are appropriately administered
  • Proactively provide status on all activities to appropriate stakeholders
  • Follow applicable standards, procedures, guidelines, and methodologies in the support and/or maintenance of systems
  • Develop procedures, processes, and guidelines that are efficient and focused on the quality of the process or end-state deliverable
  • Other projects and initiatives as assigned

Requirements and Skills:

  • 3 to 5+ years strong experience working as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium organization
  • Must have SAP Functional (Logistics module) or Technical Consultant hands-on experience in SAP Projects or Maintenance Support services
  • Have experience in managing customer's stakeholders such as business users, IT managers etc., as well as external contractors or partners
  • Well-versed with the execution of Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc
  • Experience in transition from project to support

Tell employers what skills you have

Confluence
Leadership
Hardware
Service Management
Economics
Zendesk
Service Desk
Advocate
SaaS
Accountability
Commercialization
Service Level Management
Communication Skills
ITIL
Service Delivery
Technical Design

  • Singapore SAP Full time

    At SAP, we are dedicated to empowering our customers to navigate their cloud transformation journeys with confidence. As a Cloud Transformation Expert for Enterprise SAP Services, you will play a critical role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.The position requires a deep understanding of customer...

  • IT Cloud Expert

    4 weeks ago


    Singapore SAP Full time

    We're seeking a seasoned IT professional to join our team as a Technical Service Manager. As part of SAP's Enterprise Cloud Services, you'll play a critical role in safeguarding and optimizing customers' investments in our cloud solutions.The ideal candidate will have a deep understanding of SAP technologies and a proven track record of managing customer...


  • Singapore SAP Full time

    Company Overview:">SAP is a leading provider of enterprise software solutions, enabling businesses to operate more efficiently and effectively. We are committed to helping our customers succeed in today's fast-paced digital landscape.">Job Description:">We are seeking a Senior Business Process Consultant to join our team. As a key member of our delivery...


  • Singapore SAP Full time

    About the RoleWe are seeking a highly skilled and experienced Project Manager to join our team at SAP. As a Project Manager, you will be responsible for supporting our customers' transformation strategy through the management of cloud, on-premise or hybrid implementation initiatives with SAP Activate methodology.Key ResponsibilitiesManage large scale, high...


  • Singapore SAP Full time

    About the SAP AI Developer InternshipWe are seeking a highly motivated and talented intern to join our AI engineering team at SAP. As a Software AI developer intern, you will work with our product and solution units to bring SAP products to the next level by incorporating Artificial Intelligence and Process Automations.Key Responsibilities:Learn and apply...


  • Singapore SAP SE Full time

    BTM (SAP Signavio and SAP Lean IX) Strategic Solution Advisor At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned...


  • Singapore SAP Full time

    We are seeking a talented Experience Transformation Specialist to join our team in Southeast Asia. In this role, you will drive revenue growth by providing strategic SAP Customer Experience (CX) solutions that support clients' digital transformation goals.As an Experience Transformation Specialist, you will be responsible for developing and executing sales...


  • Singapore SAP Full time

    About SAPSAP is a leading global enterprise software company that empowers businesses to innovate and grow through simplification.With over 400,000 customers worldwide, SAP offers end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.Job OverviewWe are seeking an experienced...


  • Singapore JOBLINE RESOURCES PTE. LTD. Full time

    About the RoleJobline Resources is seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional service to our clients. This is a fantastic opportunity for a motivated professional to join our organization and make a real impact.Key Responsibilities:To oversee the delivery of IT services, ensuring they meet established Service...


  • Singapore SAP Full time

    About SAP Customer Services & DeliverySAP Customer Services & Delivery team supports our customers in their digital transformation by sustaining the adoption of SAP software and ensuring they can successfully plan, implement, integrate, and operate their software. This includes continuous improvement, quality management, problem solving, and knowledge...

  • Customer Services

    3 days ago


    Singapore SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Singapore PCCW SOLUTIONS INSYS PTE. LTD. Full time

    Roles & ResponsibilitiesYou Will Act as first point of contact and first responder for IT incidents reported by end users, via email, phone, and other online channels as required Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures. Perform Level 1...


  • Singapore ITCAN PTE. LIMITED Full time

    Job SummaryWe are seeking an experienced IT Service Desk Manager to lead our team and deliver exceptional customer service. As a key member of our IT department, you will be responsible for managing and leading the Service Desk team to provide first-level technical support.The successful candidate will have a proven track record in leading teams, excellent...


  • Singapore SAP Full time

    We are seeking a motivated and talented individual to join our team as a SAP Cloud Analytics Professional. In this role, you will have the opportunity to work on cutting-edge cloud analytics projects and contribute to the development of innovative solutions.About the RoleThis is a highly rewarding internship that provides students with opportunities to gain...


  • Singapore SAP Full time

    About Business Transformation and Customer ServicesWe are seeking a talented individual to join our team as a Business Transformation and Customer Services specialist. This role is perfect for those who are passionate about helping businesses run better and are eager to learn from the best in the industry.Company OverviewSAP is a global leader in enterprise...


  • Singapore SAP SE Full time

    Solution Sales Specialist for SAP Customer Experience (CX)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to...


  • Singapore SAP Full time

    About the RoleWe are seeking a highly motivated and analytical individual to join our Global Value Advisory team as an intern. As a key member of our team, you will play a crucial role in helping us articulate the value of adopting SAP technology solutions and differentiate SAP as the innovation partner of choice.The Global Value Advisory organization is...


  • Singapore SAP Full time

    Company OverviewSAP is a leading provider of enterprise resource planning (ERP) software and related services. Our mission is to help organizations work together more efficiently and use business insight more effectively.About the JobWe are seeking a skilled Project Manager to join our team. As a Project Manager, you will be responsible for supporting our...


  • Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    Rayton Solutions PTE. LTD.We are seeking an experienced IT Service Desk Operations Manager to join our team in Singapore.As a key member of our IT department, you will be responsible for overseeing the delivery of high-quality IT services, ensuring they meet established SLAs and service quality standards.Your primary goal will be to lead and develop the...

  • Sap singapore

    3 weeks ago


    Singapore SAP SE Full time

    SAP Singapore - Global Value Advisory InternOur company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a...