SAP AMS Service Delivery Lead
3 days ago
We are seeking an experienced SAP AMS Service Delivery Lead to join our team at TECH AALTO PTE. LTD. in Singapore.
Job DescriptionThe successful candidate will be responsible for ensuring the overall support and stability of SAP Application Maintenance and Support (AMS) operations. This includes managing outsourced vendors and internal support teams responsible for delivering high-quality support to AMS customers.
You will act as the primary point of contact for issue escalation and resolution, ensuring alignment with organizational objectives and customer satisfaction.
Key Responsibilities- Vendor and Customer Management:
- Manage relationships with selected AMS partners.
- Serve as the point of contact for clients' issue escalation, resolution, and project initiation.
- Collaborate with business units and AMS support partners to meet business demands.
- Operations Management:
- Oversee day-to-day AMS support operations, including incident management, change management, problem management, and service requests.
- Ensure adherence to SLAs, generate status reports, and maintain dashboards.
- Drive the transition of projects to support.
- Process and Standards Development:
- Develop and enforce efficient procedures, processes, and guidelines.
- Follow applicable standards, methodologies, and best practices for system maintenance and support.
- Stakeholder Communication:
- Provide proactive status updates to relevant stakeholders.
- Strengthen customer relationships to enable cross-selling or upselling of SAP products and services.
- Experience:
- 3-5+ years of experience as a Service Delivery Manager in SAP AMS operations.
- Hands-on SAP functional (Logistics module) or technical consulting experience in projects or support services.
- Proven ability to manage customer stakeholders, including business users and IT managers, as well as external vendors.
- Skills:
- Proficiency in incident management, change management, problem management, and service delivery metrics.
- Experience in SAP AMS support operations, including SLA management and report generation.
- Strong understanding of project-to-support transitions.
We offer a competitive salary range of SGD 80,000 - 120,000 per annum, depending on experience.
This role is a full-time position, based in Singapore. We welcome applications from experienced professionals who are passionate about delivering exceptional service to our customers.
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