SAP B1 Service Delivery Manager

23 hours ago


Singapore MOET HENNESSY ASIA PACIFIC PTE. LTD. Full time

Job Summary:

We are seeking a highly experienced SAP B1 Service Delivery Manager to join our team at Moet Hennessy Asia Pacific Pte. Ltd. as part of our digital transformation initiative.

About the Role:

This is an exceptional opportunity to work with a leading luxury goods company and contribute to the success of our business by delivering outstanding service delivery and ensuring the highest level of customer satisfaction.

The successful candidate will have a proven track record in service management, leadership, and project management, with a deep understanding of SAP B1 solutions and technologies.

Responsibilities:

  • Service Management:
    • Set up and maintain systems, procedures, and methodologies to support exceptional service delivery
    • Manage AMS resources partners, prioritizing tasks, escalations, and follow-ups
    • Monitor and optimize support to ensure optimal service levels
    • Maintain high performance standards for service-related processes and implement improvements where necessary
    • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews
  • Performance and Quality Management:
    • Provide regular reports to management on service delivery performance
    • Recommend methods for improvement and ensure timely implementation for service delivery upgrades
    • Participate in subcontractor recruitment (checking skills, mindset, etc.)
  • Meeting Support:
    • Prepare and facilitate SAP AMS B1 SteerCo meetings with sponsors
    • Prepare and facilitate SAP AMS B1 SteerCo meetings with regional stakeholders (IT or Business)

Requirements:

  • At least 10 years of experience in service management, leadership, and project management
  • Deep understanding of service management principles and best practices
  • Strong interpersonal and communication skills to build and maintain relationships with clients
  • Leadership skills to guide and motivate team members
  • Project management skills to plan, organize, and coordinate resources, timelines, and deliverables
  • Problem-solving skills to analyze complex situations, identify problems, and propose effective solutions
  • Financial management skills to manage budgets, costs, and financial planning
  • SAP B1 technical/functional knowledge

Estimated Salary Range: $120,000 - $180,000 per annum, depending on experience and qualifications.

About Us:

Moet Hennessy Asia Pacific Pte. Ltd. is a leading luxury goods company that offers a dynamic and challenging work environment. We strive to attract, retain, and develop the most talented professionals who share our passion for excellence and innovation.



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