SAP Support Services Manager

7 days ago


Singapore FUJITSU ASIA PTE LTD Full time
About the Role:

We are seeking a seasoned SAP Support Services Manager to join our team at FUJITSU ASIA PTE LTD. As a key member of our support team, you will be responsible for managing the relationship between Fujitsu and its selected AMS partner.

The ideal candidate will have strong experience working as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium organization. They must have hands-on experience in SAP Functional (Logistics module) or Technical Consultant roles in SAP Projects or Maintenance Support services.

Your primary focus will be on ensuring that our AMS support is working within the bounds of the terms of the agreement. You will collaborate with Business and AMS support partners to ensure business demands are appropriately administered. Proactive communication with stakeholders is essential to provide status updates on all activities.

You will also develop procedures, processes, and guidelines that are efficient and focused on quality. Additionally, you will execute Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc.

We expect you to have experience in transition from project to support. Strong leadership skills, including ability to manage customer's stakeholders, external contractors, or partners, are required. Experience in executing commercialization strategies and providing technical design expertise is an added advantage.

In this role, you will work closely with our internal teams to ensure seamless support delivery. Your responsibilities will include: Collaborating with cross-functional teams to resolve complex issues; Developing and implementing process improvements; Providing exceptional service to customers through proactive communication and issue resolution.

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