Senior SAP Application Support Manager

3 days ago


Singapore FUJITSU ASIA PTE LTD Full time
About the Role

Fujitsu Asia PTE LTD is seeking a highly skilled and experienced SAP Service Desk Manager to join our team. As a key member of our IT operations, you will be responsible for managing the relationship between Fujitsu and its selected AMS partner.

Key Responsibilities:

  • SAP Support Management: Proactively ensure AMS support is working within the bounds of the terms of the agreement.
  • Escalation and Resolution: Function as Fujitsu POC for support issue escalation, AMS issue resolution, and project initiation.
  • Stakeholder Collaboration: Collaborate with Business and AMS support partners to ensure business demands are appropriately administered.

Requirements and Skills:

  • Experience: 3 to 5+ years strong experience working as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium organization.
  • SAP Expertise: Must have SAP Functional (Logistics module) or Technical Consultant hands-on experience in SAP Projects or Maintenance Support services.
  • Leadership and Communication: Well-versed with the execution of Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc. Excellent leadership and communication skills are essential.

Estimated Salary: $80,000 - $110,000 per annum, depending on qualifications and location. This role offers a comprehensive benefits package and opportunities for career growth in a dynamic and innovative company.



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