SAP Technical Support Operations Manager
22 hours ago
FUJITSU ASIA PTE LTD is seeking a highly skilled SAP Technical Support Operations Manager to join our team.
About the RoleThis is an exciting opportunity to lead our SAP technical support operations, ensuring seamless delivery of services to our clients. As a key member of our support team, you will be responsible for managing relationships with our selected AMS partner, driving issue resolution, and proactively ensuring that our support operations align with agreed-upon terms.
As a seasoned professional with 3 to 5+ years of experience in Service Delivery Management for SAP Application Maintenance and Support, you will have a strong track record of success in project engagement, customer stakeholder management, and executing support operations like Incident Management, Change Management, and Problem Management.
We are looking for someone who can effectively communicate with business users, IT managers, and external contractors or partners to ensure successful outcomes. Your expertise in executing SLAs, status reports, and dashboards will enable you to make informed decisions and drive operational excellence.
About You- 3 to 5+ years of experience as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium-sized organization.
- SAP Functional (Logistics module) or Technical Consultant hands-on experience in SAP Projects or Maintenance Support services.
- Experience in managing customer stakeholders, including business users, IT managers, external contractors or partners.
- Well-versed in executing Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc.
- A competitive salary of $120,000 - $180,000 per annum, commensurate with experience.
- A dynamic and supportive work environment.
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