Cloud Services Technical Expert
24 hours ago
We are seeking a seasoned Cloud Services Technical Expert to join our team at SAP ASIA PTE. LTD. in Singapore.
About the RoleThis is an exciting opportunity to shape the future of cloud services and drive customer success. As a Technical Service Manager, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Your primary focus will be on developing a deep understanding of each customer's landscape, advising on technical requirements, and addressing complex challenges throughout the customer lifecycle.
Key Responsibilities- Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
- Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
- Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
To succeed in this role, you will need:
- Bachelor's degree in Computer Science, Engineering, or Information Management (or equivalent experience).
- Solid expertise and in SAP technologies (SAP certification preferred).
- Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
We offer a competitive salary range of SGD 120,000 - 180,000 per annum, depending on experience, plus benefits including health insurance, retirement savings plan, and generous paid time off.
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