Bell Services Officer
1 month ago
Job Summary
As a Bell Services Officer at Marriott International, you will be responsible for providing exceptional guest service and ensuring a seamless arrival and departure experience for our guests. Your primary duties will include assisting guests with luggage, providing directions, and arranging transportation. You will also be responsible for maintaining a professional appearance and providing excellent communication skills to our guests.
Duties and Responsibilities
- Perform concierge services and bell services
- Maintain a professional appearance, pleasant personality, and good posture
- Handle luggage for both arriving and departing guests, including proper handling, tagging, and delivery
- Rotate shifts to perform duties at the driveway and work closely with the bell team and bell services supervisor/manager to ensure a seamless guest experience
- Be trained to handle luggage and equipment, including the Bell-Cart/Birdcage trolley
- Understand and operate the property management system, OPERA
- Deliver incoming items to guest rooms at the request of the bell services supervisor/manager
- Maintain the luggage room and luggage trolleys in accordance with Marriott Brand Standards
- Handle baggage-related requests, including long-term/short-term storage, and maintain proper records
- Handle guest inquiries pertaining to tourist information when at the hotel lobby, driveway, and bell desk
- Sort and deliver requested daily newspapers to all requested rooms
- Process guest requests and forward requests to the concerning department if necessary
- Maintain close liaison with all other departments to ensure operational flow and seamless guest experiences
- Handle "hold for collection" duty according to standards
- Handle mail/post inquiries
- Track inventory related to bell services, including wheelchairs, umbrellas, luggage tags, and more
- Provide information on Singapore, places of interest, tours, dining, entertainment outlets, and hotel information
- Handle limousine bookings and monthly transportation reports
- Maintain effective communication skills with guests and colleagues
- Ensure work areas, lobby, and coach bay are clean and in order at all times
- Record all daily activities in the daily log sheet for follow-ups or communication purposes
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