Senior Guest Service Associate

2 weeks ago


Singapur, Singapore Far East Organization Full time
Job Expectations

We are seeking a highly skilled and customer-focused Senior / Guest Service Assistant to join our team at The Clan Hotel.

  • Deliver exceptional guest experiences by providing prompt and courteous service in the hotel lobby and reception area.
  • Collaborate closely with the Assistant Manager to ensure seamless communication and efficient service delivery to guests.
  • Maintain accurate and comprehensive knowledge of guest arrivals, events, amenities, and general information to provide personalized service.
  • Ensure effective communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
  • Provide efficient and courteous service in baggage and transport handling, as well as general enquiries.
  • Approach additional tasks assigned by superiors with diligence and professionalism.
Requirements

To be successful in this role, you will need:

  • Minimum completion of PSLE or its equivalent.
  • Able to work rotating shifts, weekends, and Public Holidays.
  • Positive attitude with an outgoing personality and good communication skills.
  • Those without experience are welcome to apply.


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