Senior Guest Experience Officer
2 weeks ago
Mandai Wildlife Group is seeking a highly skilled and experienced Senior Guest Experience Officer to join our team. As a key member of our Guest Experience Management team, you will be responsible for delivering exceptional guest experiences across our wildlife parks and nature-based attractions.
Key Responsibilities:- Manage guest enquiries and feedback through various channels, ensuring timely and effective responses.
- Identify and resolve complex guest issues, providing innovative solutions to enhance guest satisfaction.
- Collaborate with cross-functional teams to develop and implement guest experience initiatives.
- Conduct training and coaching sessions for staff to ensure high-quality guest interactions.
- Assist in the development of Standard Operating Procedures (SOPs) and guest experience policies.
- Minimum Diploma in a relevant field.
- At least 1 year of experience in customer-facing roles, preferably in the tourism or hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
- Proficiency in English, with the ability to communicate effectively in other languages an advantage.
- Ability to work in a fast-paced environment, with a strong focus on guest satisfaction.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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Senior Guest Experience Officer
4 weeks ago
Singapur, Singapore Mandai Wildlife Group Full timeJob Title: Senior Guest Experience OfficerMandai Wildlife Group is a leading wildlife and nature destination in Singapore, home to world-renowned wildlife parks that connect visitors to the fascinating world of wildlife.Job SummaryWe are seeking a highly skilled and experienced Senior Guest Experience Officer to join our team. As a key member of our Guest...
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Senior Guest Experience Officer
3 weeks ago
Singapur, Singapore Mandai Wildlife Group Full timeJob Title: Senior Guest Experience OfficerMandai Wildlife Group is a leading wildlife and nature destination in Singapore, home to world-renowned wildlife parks that connect visitors to the fascinating world of wildlife. We are seeking a highly skilled and experienced Senior Guest Experience Officer to join our team.Job Duties and Responsibilities:Manage...
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Guest Experience Officer
1 month ago
Singapur, Singapore RECRUITPEDIA PTE. LTD. Full timeJob Title: Guest Experience OfficerWe are seeking a highly skilled Guest Experience Officer to join our team at RecruitPedia Pte. Ltd. in Singapore. As a Guest Experience Officer, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide courteous and...
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Guest Experience Officer
4 weeks ago
Singapur, Singapore RECRUITPEDIA PTE. LTD. Full timeJob Title: Guest Experience OfficerWe are seeking a highly motivated and customer-focused Guest Experience Officer to join our team at Recruitpedia Pte. Ltd. As a key member of our Customer Service team, you will be responsible for delivering exceptional guest experiences and ensuring that our clients receive the highest level of service.Key...
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Senior Guest Experience Officer
2 months ago
Singapur, Singapore Mandai Wildlife Group Full timeMandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature...
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Senior Guest Experience Officer
4 months ago
Singapur, Singapore Mandai Wildlife Group Full timeMandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature...
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Guest Experience Manager
2 months ago
Singapur, Singapore Hyatt Corporation Full timeJob SummaryThe Guest Experience Manager will be responsible for overseeing the daily operations of the Guest Experience team, ensuring efficiency and adherence to brand standards. This role will also involve collaborating with the Front Office Manager and Assistant Front Office Managers to coordinate seamless operations and enhance guest satisfaction.Key...
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Guest Experience Manager
2 weeks ago
Singapur, Singapore Hyatt Corporation Full timeGuest Experience ManagerAt Grand Hyatt Singapore, we are seeking a highly skilled and experienced Guest Experience Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team.Key ResponsibilitiesOversee the daily...
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Guest Experience Manager
1 month ago
Singapur, Singapore Hyatt Corporation Full timeGuest Experience ManagerAt Grand Hyatt Singapore, we are seeking a skilled Guest Experience Manager to oversee the daily operations of our Guest Experience team, including the Concierge and Belldesk team. As a key member of our front office team, you will play a pivotal role in ensuring seamless daily operations and exceeding guest expectations.Key...
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Guest Experience Manager
4 weeks ago
Singapur, Singapore Hyatt Corporation Full timeGuest Experience ManagerAs a Guest Experience Manager at Grand Hyatt Singapore, you will play a pivotal role in ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team. Your primary responsibility will be to oversee the daily shift operations, ensuring efficiency and adherence to brand standards.Key...
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Guest Experience Manager
5 months ago
Singapur, Singapore Hyatt Corporation Full timeGuest Experience Manager Grand Hyatt Grand Hyatt Singapore SG - Singapore - SingaporeGuest ServicesEntry Level ManagerFull-timeReq ID: SIN001280Worldwide Summary Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge...
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Guest Experience Officer
1 month ago
Singapur, Singapore RECRUITPEDIA PTE. LTD. Full timeRoles & ResponsibilitiesOur Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.Duties: Provide courteous and efficient service,...
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Senior Guest Service Associate
4 weeks ago
Singapur, Singapore Far East Organization Full timeJob SummaryWe are seeking a highly skilled and courteous Senior Guest Service Assistant to join our team at Orchard Rendezvous Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide prompt and courteous...
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Guest Relations Officer
2 months ago
Singapur, Singapore Accor Full timeAccor is seeking a skilled Guest Relations Officer to join our team at Fairmont Singapore and Swissotel The Stamford. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes. Your excellent communication skills and ability to work in a fast-paced...
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Guest Service Officer
2 weeks ago
Singapur, Singapore Wildlife Reserves Singapore Full timeJob Title: Guest Service OfficerMandai Wildlife Group is a leading organization dedicated to wildlife conservation and education. We are seeking a highly motivated and customer-focused Guest Service Officer to join our team.Job Summary:The Guest Service Officer will be responsible for ensuring a high level of guest service standards in accordance with our...
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Senior Guest Service Executive
2 weeks ago
Singapur, Singapore Far East Organization Full timeJob SummaryWe are seeking a highly skilled and courteous Senior Guest Service Executive to join our team at Far East Organization. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesWork closely with the Assistant...
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Guest Relations Officer
3 weeks ago
Singapur, Singapore Accor Full timeJob Title: Guest Relations OfficerAt Accor, we are committed to delivering exceptional guest experiences. As a Guest Relations Officer, you will play a vital role in ensuring that our guests feel welcome and cared for throughout their stay.Key Responsibilities:Assist guests with check-in and check-out, and provide exceptional customer serviceEfficiently...
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Hotel Guest Experience Executive
5 days ago
Singapur, Singapore HERITAGE SOHO PARTNERS PTE. LTD. Full timeRoles & ResponsibilitiesHeritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.We are currently looking for a self-motivated individual with...
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Senior Guest Service Assistant
4 weeks ago
Singapur, Singapore Far East Organization Full timeJob OverviewWe are seeking a highly skilled and courteous Senior Guest Service Assistant to join our team at The Barracks Hotel Sentosa. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, addressing their needs and concerns in a timely and professional manner.Key ResponsibilitiesOffer prompt and...
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Senior Guest Service Assistant
4 weeks ago
Singapur, Singapore Far East Organization Full timeJob SummaryWe are seeking a highly skilled and customer-focused Senior Guest Service Assistant to join our team at The Outpost Hotel Sentosa. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide prompt and...