Senior Guest Experience Officer

2 weeks ago


Singapur, Singapore Mandai Wildlife Group Full time
Job Title: Senior Guest Experience Officer

Mandai Wildlife Group is seeking a highly skilled and experienced Senior Guest Experience Officer to join our team. As a key member of our Guest Experience Management team, you will be responsible for delivering exceptional guest experiences across our wildlife parks and nature-based attractions.

Key Responsibilities:
  • Manage guest enquiries and feedback through various channels, ensuring timely and effective responses.
  • Identify and resolve complex guest issues, providing innovative solutions to enhance guest satisfaction.
  • Collaborate with cross-functional teams to develop and implement guest experience initiatives.
  • Conduct training and coaching sessions for staff to ensure high-quality guest interactions.
  • Assist in the development of Standard Operating Procedures (SOPs) and guest experience policies.
Requirements:
  • Minimum Diploma in a relevant field.
  • At least 1 year of experience in customer-facing roles, preferably in the tourism or hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
  • Proficiency in English, with the ability to communicate effectively in other languages an advantage.
  • Ability to work in a fast-paced environment, with a strong focus on guest satisfaction.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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