Senior / Guest Service Assistant (Village Hotel Sentosa)

Responsibilities Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems, handle guest...

Job Expectations Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests. Provide courteous and efficient service to all hotel guests. Ensure that all telephone calls are handled promptly. Be familiar with all room types and rates in the hotel and their availability status; so as to...

Responsibilities Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests. Provide courteous and efficient service to all hotel guests. Ensure that all telephone calls are handled promptly. Be familiar with all room types and rates in the hotel and their availability status; so as to...

Job Expectations Overseeing and ensuring that hotel operations run smoothly. Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained. As a leader, nurture a high-performance culture within the Front Office department. Collaborate with Housekeeping to ensure that guests...

Responsibilities Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems, handle guest...

Responsibilities Supervise the duties of chambermaids and to ensure that they carry out an orderly housekeeping work as well as maintain the general cleanliness of the houses/apartments and common areas in accordance with the standard work requirements. Conduct thorough checks on the condition of fixtures and fittings and building components within...

Responsibilities Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems, handle guest...

Responsibilities Supervise the duties of chambermaids and to ensure that they carry out an orderly housekeeping work as well as maintain the general cleanliness of the houses/ apartments and common areas in accordance with the standard work requirements. Conduct thorough checks on the condition of fixtures and fittings and building components...

Responsibilities Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained Take charge of assigned areas and ensure housekeeping services are in line with the established standards Conduct...

Responsibilities 1. Follow proper payroll and uniform procedures. 2. Review basic banquet event orders and follow up on all special requests. 3. Complete opening and closing side work as assigned and have all tables set according to standards. 4. Greet guests at the entrance and seats them. 5. Answer the telephones according to hotel’s standards....

Job Expectations Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries. Understanding the guests’ preferences to ensure that services offered meet their needs. Stay well-informed about the hotel...

Responsibilities Offer courteous and prompt service to guests, addressing complaints, requests and inquiries tactfully. Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures. Initiate contact with guests through courtesy calls and provide assistance when needed. Ensure efficient and courteous...

Job Expectations Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries. Understanding the guests’ preferences to ensure that services offered meet their needs. Stay well-informed about the hotel...

Responsibilities Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems, handle guest...

Job Expectations Replacing guest laundry, washing linens, replenishing amenities and cleaning guest rooms in accordance with the property’s established standards. Assist in the sorting and issuing of staff uniforms to employees and maintains uniform records. Responsible for restocking, checking and assembling supplies and inventory. Ensure...

Responsibilities Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems, handle guest...

Responsibilities Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job...

Responsibilities Run daily operations efficiently Mentor and train junior staff to achieve guest satisfaction Recommend and upsell menu items and advise guests on any ongoing promotions to achieve revenue targets Enhance customer service quality through continuous improvement process Ensure efficient use of resources and minimise wastage ...

Responsibilities Review basic banquet event orders and follow up on all special requests. Complete opening and closing side work as assigned and have all tables set according to standards. Conforming to hotel standards of excellence for quality, professionalism and friendliness. Anticipate and service of guests’ requirements before requests....

Responsibilities Assist Hotel Manager in overall administration and operations of the Front Office Develop, recommend and advise the Hotel Manager or Room Division Manager on any areas of improvements in processes and strategies Be proactive and resourceful in the analysis of trends, changing needs and expectation of guests in terms of...