Senior / Guest Service Executive (Amoy Hotel)
1 month ago
Job Expectations
Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries. Understanding the guests’ preferences to ensure that services offered meet their needs. Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. Approach any additional tasks assigned by superiors diligently and professionally.
Requirements
O Levels or equivalent. Able to work rotating shifts, weekends and Public Holidays. Positive attitude with an outgoing personality and good communications skills. Those without experience are welcome to apply.-
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