Front Office Executive
3 months ago
Position Overview
The Front Office Executive is responsible for creating a positive first impression and ensuring an exceptional guest experience. The individual handles guest arrivals and departures, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism and performs inter-departmental communications to address the needs of guests.
The Role
Front Office Operations
- Review all reservation information and traces
- Assign rooms according to guest preference and request
- Communicate VIP and repeat guest arrivals to the Culturist team for amenity arrangement
- Handle room reservation requests for call-in or walk-in guests
- Coordinate with housekeeping to track and maintain accurate room status information
- Carry out check-in and check-out processes
- Set up accurate accounts for each reservation during guest registration and update guest profile
- Prepare guest registration card and room key
- Escort guest to room and provide room orientation
- Promote accommodation packages, loyalty programmes and food and services offerings to guests
- Perform upselling and suggestive selling
- Report irregularities within the work area to appropriate persons and departments for rectification
- Safekeep cash float, perform cashier-related functions and foreign exchange transactions
- Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up
- Handle guest account billing and resolve any disputed charges
- Generate and check reports for accuracy
- Liaise with Culturist and Bell teams for guest transportation
Talent Profile
- Minimum Tertiary Education
- Prior experience in using Opera Cloud
- Prior experience as a receptionist in luxury hotels
- Independent individual who can perform job functions with minimal supervision
-
Guest Relations Executive
7 months ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeFour Seasons Hotel Singapore A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm,...
-
Senior Murex Front Office Consultant
2 months ago
Singapur, Singapore Upskills Full timeUpskills provides expert financial software consulting to investment banks and leading financial institutions in Asia Pacific, Middle East and Europe. With a strong, Front to Back expertise in the cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart and efficient solutions.We are seeking a highly...
-
Guest Relations Executive, Front Office
6 months ago
Singapur, Singapore Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Front Office Manager
6 months ago
Singapur, Singapore Far East Organization Full timeResponsibilities Assist Hotel Manager in overall administration and operations of the Front Office Develop, recommend and advise the Hotel Manager or Room Division Manager on any areas of improvements in processes and strategies Be proactive and resourceful in the analysis of trends, changing needs and expectation of guests in terms of...
-
Front Office Director
4 months ago
Singapur, Singapore Safran Electronics & Defense Services Full timeJob Description a.) Define and steer strategic plans and actions to sustain business growth through Mid-term and Long-term plans b.) Define and manage short-term and mid-term action plans to achieve the expected revenues, Gross Margin, of SafranED Asia, including by managing any risks and opportunities of business. c.) Projection and consolidation...
-
Guest Service Agent
7 months ago
Singapur, Singapore Marina Bay Sands Full timeSummary of Job Responsibilities Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences...
-
Front Office Technology Developer
7 months ago
Singapur, Singapore United Overseas Bank Full timeFront Office Technology Developer Posting Date: 29-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
Front Desk Supervisor
6 months ago
Singapur, Singapore Accor Full timeCompany Description Mondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at...
-
Singapur, Singapore Balyasny Asset Management L.P. Full timeLoadingSorry to interruptCSS Error Senior Associate, Front Office Onboarding and Integration LocationHong Kong LocationSingapore PostedPosted 61 Days Ago CodeREQ5735 Loading
-
Front Desk Executive
5 months ago
Singapur, Singapore Accor Full timeJob Description Job Responsibilities: Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay. Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office...
-
Deal Execution Officer
7 months ago
Singapur, Singapore ING Full timeING Bank ING Bank covers Wholesale and Retail Banking in Asia Pacific. Our Wholesale Banking business is present and active in 11 major economies in the Asia Pacific, namely Australia, China, Hong Kong SAR, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan and Vietnam. ING Wholesale Banking in Singapore We began operating in...
-
Guest Service Agent
7 months ago
Singapur, Singapore Marina Bay Sands Full timeSummary of Job Responsibilities Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences...
-
Software Engineer III, Macro Front Office Technology
6 months ago
Singapur, Singapore JPMorgan Chase & Co. Full timeThe Macro Risk Front Office Technology team delivers business-critical risk and profit and loss management solutions and interrogation and visualization trader tools to the Macro business globally. This is a unique opportunity for delivery-minded individuals to design and deliver market-leading technology products in a secure and scalable way as a seasoned...
-
Front Desk Officer
4 weeks ago
Singapur, Singapore WGT EHR Pte Ltd Full timeJob descriptions: Handle phone calls, answer general enquiries. Greet, check in and announce customers arrival. Managing the Sales Executive turn system. Ensuring showroom is tidy and orderly. Ensuring display cars (interior and exterior) are in good condition. Provide refreshments to customers. General adhoc admin duties that may be assigned from time to...
-
Assistant Manager, Front Office
7 months ago
Singapur, Singapore Far East Organization Full timeResponsibilities Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job...
-
Human Resources Executive
8 months ago
Singapur, Singapore Corporate Office - Singapore Full timeScope of Work : As Human Resources Executive, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability,...
-
Singapur, Singapore United Overseas Bank Full timeSenior VP, Technical Delivery Manager, Global Markets Front Office Posting Date: 08-May-2023 Location: Raffles Place, Singapore, Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...
-
Administrative Assistant Front Desk
7 months ago
Singapur, Singapore SCCCI Full time1. Administrative Assistant (Front Desk) Description • Provide front desk reception duties. • Handle incoming phone calls and email correspondences. • Sort and coordinate mails and courier services. • Provide general administrative support such as routing of mails to staff. • Administrative support for Standing Committee and Council Meetings. •...
-
Vice President, Front Office
7 months ago
Singapur, Singapore United Overseas Bank Full timeVice President, Front Office & PCG Lead, System Analyst Posting Date: 26-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...
-
Front Office Executive
7 months ago
Singapur, Singapore Marriott International Full timePOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....