Guest Relations Executive

6 months ago

Singapur, Singapore Four Seasons Hotels and Resorts Full time

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Guest Relations Executive (Front Office)

The Guest Relations Executiveis a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions and concerns.

This position is on a rotating shift basis, including overnight shifts and On-Job Training will be provided. We are looking for individuals who have an outgoing personality and a can-do approach to any task.

Responsibilities:

Welcome guests upon arrival and check-in according to established standards and procedures.

To provide courteous and efficient service and if possible, to comply with each and every guest request.

Check out guests courteously and accurately.

Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow-up when necessary.

Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

Maintain good guest relations with in-house guests at all times.

Requirements:

Open to entry-level candidates with Diploma in Hospitality or its equivalent.

Advantageous to have 1 year of relevant experience in the hospitality industry.

Good organisational skills, ability to prioritize workload and handle pressure.

Pleasant disposition with strong interpersonal and communication skills.

Knowledge of Opera System would be an added advantage.

Able to work on rotating shifts including weekends and public holidays.

Kindly note that due to work visa restrictions, position is open to Singaporeans only.

Join us Now

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

Career growth opportunities

Unique strong culture

Best-in-industry training

Complimentary stays at Four Seasons properties (based on availability), with discounted meals

Paid holidays/vacation

Dental and medical/disability/life insurance

Employee service awards/Birthday Gift

Annual employee party/social and sporting events

Complimentary meals in a dedicated employee restaurant

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