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Bell Services Officer
7 months ago
Assist in carrying out daily activities at the Bell Service Desk. Responsible to all guest queries and maintain a high standard of general appearance and the cleanliness of the counter at all times. Being aware of current updated information and on-going events so as to maximise guest satisfaction. Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
DUTIES AND RESPONSIBILITIES Perform Concierge service and Bell service Maintain a professional appearance, pleasant personality and good posture. Handles luggage for both arriving and departing guests. This includes proper handle, tagging and delivering of luggage. Rotation shift to perform duties at the Driveway and work closely with Bell team and Bell Services Supervisor/Manager to ensure guest arrival and departure experience is seamless. Is trained to handle luggage and equipment including Bell-Cart /Birdcage trolley. Is required to understand and operate property management system OPERA. Delivers incoming items to the guestrooms at the request of Bell Services Supervisor/Manager Maintains the luggage room and luggage trolleys in accordance to Marriott Brand Standards. This involves properly stacking of baggage in luggage room, maintenance of trolleys and maintaining a hazard-free environment. Handles baggage-related requests such as long-term/short-term storage, this includes proper issuance of luggage tags, up keeping proper records and storing luggage in the correct location. Handle guest enquiries pertaining to tourist information when at the Hotel Lobby, Driveway and Bell Desk. Sorts and delivers the requested daily newspapers to all requested rooms. Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is forwarded to the concerning department. Maintains close liaison with all other departments to ensure departments operational flow, thus ensuring seamless guest experiences. Handle “hold for collection” duty according to the Standards Handle mail/post enquiries. Inventory tracking related to Bell services. Eg, wheelchair, umbrella, luggage tags and etc. Provide information on Singapore, places of interest, tours, dining, entertainment outlets and hotel information. Handle limousine bookings and monthly transportation report Maintain effective communication skills with guest and colleagues. Ensure work area, lobby and coach bay are clean and in order at all times. Record all daily activities in the daily log sheet for follow-ups or for communication purposes.JOB REQUIREMENTS
1. Prior experience in the same capacity is an advantage.
2. Minimum secondary education
3. Excellent guest relations and communication skills
4. Candidates must have a fair command of spoken and written English
5. Well-groomed and professional disposition
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
