Guest Services Operations Manager

1 month ago


Singapur, Singapore Marina Bay Sands Full time

Job Summary

We are seeking a highly skilled Guest Services Supervisor to join our team at Marina Bay Sands. As a key member of our Guest Services team, you will be responsible for leading a team of Guest Services Dispatchers, Bell Captains, and front-line bellmen and doorman in achieving service excellence for Guest Services Operations.

Key Responsibilities

  • Communicate departmental updates, issues, and guest-related matters to team members during pre-shift briefings.
  • Monitor baggage handling requests, including luggage delivery and pick-up for arrivals and departures.
  • Supervise luggage storage rooms to ensure baggage is properly arranged and stored, and the environment is hazard-free.
  • Handle baggage-related requests, such as long-term/short-term storage, luggage repair, and more.
  • Operate property management systems to carry out and delegate tasks.
  • Process guest requests, forwarding them to the right department if necessary.
  • Schedule Bellmen on break boards and assist with management of scheduling.
  • Assign duties to Bellmen during shifts to ensure proper follow-ups.
  • Operate FCS systems to carry out and disseminate tasks to Bellmen.
  • Register guests in Property Management Systems (Opera) and record pertinent data.
  • Be conversant with all facets of Bell Service operations, including fire safety and emergency procedures.
  • Perform other duties and responsibilities as assigned by management.

Requirements

  • Certificate in Hospitality Operations from a recognized institution (preferred).
  • Minimum 2 years in a similar capacity or managerial hotel role with a large operating environment and team of people.
  • Excellent guest relations, communication skills, and problem-solving skills.
  • Basic computer skills, including Microsoft Word and Excel.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.


  • Guest Services Manager

    5 months ago


    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and...

  • Guest Service Manager

    4 weeks ago


    Singapur, Singapore RK RECRUITMENT PTE. LTD. Full time

    Job SummaryAs a Guest Service Manager at RK Recruitment Pte Ltd, you will be responsible for supervising all Front Office sections and other hotel operational departments. Your primary goal will be to ensure that guests receive prompt, courteous service and manage guest check-in/check-out processes efficiently.Key ResponsibilitiesSupervise and manage junior...


  • Singapur, Singapore Far East Organization Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Far East Organization. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key ResponsibilitiesProvide efficient and courteous...

  • Guest Service Agent

    1 month ago


    Singapur, Singapore Marina Bay Sands Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Marina Bay Sands. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Agent

    1 month ago


    Singapur, Singapore Marina Bay Sands Full time

    Job SummaryMarina Bay Sands is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesFront Office OperationsProvide check-in,...


  • Singapur, Singapore Marina Bay Sands Full time

    Summary of Job Responsibilities As a Guest Services Supervisor, you will be responsible for the overall Guest Services Operations during your shift. This comprises of storage rooms, manpower deployment and break board management. Lead a team of Guest Services Dispatchers, Bell Captains and front-line bellmen and doorman in achieving service excellence...


  • Singapur, Singapore VILLAGE HOTEL CHANGI Full time

    Roles & ResponsibilitiesResponsibilites: Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures Establish contacts with house guests/ long...


  • Singapur, Singapore Accor Full time

    Company Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...


  • Singapur, Singapore Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRespond to guest requests, questions, and concerns in a...


  • Singapur, Singapore Far East Organization Full time

    Job SummaryWe are seeking a highly skilled and courteous Senior Guest Service Executive to join our team at Far East Organization. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesWork closely with the Assistant...

  • Guest Service

    6 months ago


    Singapur, Singapore Ascott International Management Pte Ltd Full time

    Job Description You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. Responsibilities You will: Assist...

  • Guest Service Officer

    1 month ago


    Singapur, Singapore Far East Organization Full time

    ResponsibilitiesWe are seeking a highly skilled and courteous Guest Service Officer to join our team at Far East Organization. As a key member of our residence team, you will be responsible for providing exceptional service to our guests, responding promptly and tactfully to their complaints, requests, and enquiries.Provide courteous and efficient service to...


  • Singapur, Singapore Ascott International Management Pte Ltd Full time

    Job Title: Executive, Guest ServiceJob Summary:We are seeking a highly skilled and experienced Executive, Guest Service to join our team at Ascott International Management Pte Ltd. As a key member of our Guest Service team, you will be responsible for delivering exceptional guest experiences and ensuring that our residents feel at home.Key...


  • Singapur, Singapore MCI Career Services Pte Ltd Full time

    Guest Service Agent – 6-month Contract (West/Up to $14hr)Job Summary:Up to $14 per hourMeal allowance5 daysWorking Location: CentralDuties: Register and room all arrivals in accordance with Hotel standards, also to assist with guests’ luggage when required.  Perform personalized check-in, check-out and room change procedures efficiently and...


  • Singapur, Singapore The Standard Hotel Full time

    Guest Service ExecutiveAt The Standard Hotel, we are seeking a highly skilled and dedicated Guest Service Executive to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide warm and personalized welcome...

  • Intern, Guest Services

    5 months ago


    Singapur, Singapore Kuok Group Full time

    This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.Reporting to the Duty Manager, you will support in the daily Guest Services operations in our Serviced Apartment. You will create a pleasant and memorable environment for the residents, increasing residents' satisfaction and provide a sense of home away from home....

  • Front Office

    6 days ago


    Singapur, Singapore MCI Career Services Pte Ltd Full time

    7am to 3pm/ 3pm to 11pm/11pm-7amUp $2000CentralJob Description: • Always greet guests in a friendly and professional manner according to Hotel Standards• Engage each guest as a unique individual and listen attentively to their request.• Perform accurate arrival check-in and departure check-out for guests.• Answer phone call in a timely and...

  • Front Office

    6 days ago


    Singapur, Singapore MCI Career Services Pte Ltd Full time

    Job Description7am to 3pm/ 3pm to 11pm/11pm-7amUp $2000CentralJob Description: • Always greet guests in a friendly and professional manner according to Hotel Standards• Engage each guest as a unique individual and listen attentively to their request.• Perform accurate arrival check-in and departure check-out for guests.• Answer phone call in a timely...

  • Guest Services Agent

    2 weeks ago


    Singapur, Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express, you will be tasked to: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile...


  • Singapur, Singapore The Standard Hotel Full time

    Responsibilities:  Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel. Review arrivals and departures and be familiar with guest profiles. Upon arrival, complete guest registration process and accommodate special requests whenever possible. Identify and anticipate guests’ needs to ensure personalised...