Guest Services Operations Manager
1 month ago
Job Summary
We are seeking a highly skilled Guest Services Supervisor to join our team at Marina Bay Sands. As a key member of our Guest Services team, you will be responsible for leading a team of Guest Services Dispatchers, Bell Captains, and front-line bellmen and doorman in achieving service excellence for Guest Services Operations.
Key Responsibilities
- Communicate departmental updates, issues, and guest-related matters to team members during pre-shift briefings.
- Monitor baggage handling requests, including luggage delivery and pick-up for arrivals and departures.
- Supervise luggage storage rooms to ensure baggage is properly arranged and stored, and the environment is hazard-free.
- Handle baggage-related requests, such as long-term/short-term storage, luggage repair, and more.
- Operate property management systems to carry out and delegate tasks.
- Process guest requests, forwarding them to the right department if necessary.
- Schedule Bellmen on break boards and assist with management of scheduling.
- Assign duties to Bellmen during shifts to ensure proper follow-ups.
- Operate FCS systems to carry out and disseminate tasks to Bellmen.
- Register guests in Property Management Systems (Opera) and record pertinent data.
- Be conversant with all facets of Bell Service operations, including fire safety and emergency procedures.
- Perform other duties and responsibilities as assigned by management.
Requirements
- Certificate in Hospitality Operations from a recognized institution (preferred).
- Minimum 2 years in a similar capacity or managerial hotel role with a large operating environment and team of people.
- Excellent guest relations, communication skills, and problem-solving skills.
- Basic computer skills, including Microsoft Word and Excel.
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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