Guest Service

7 months ago


Singapur, Singapore Ascott International Management Pte Ltd Full time

Job Description

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

Assist residents with check-in and check-out procedures Ensure all residents are attended to at the Front Desk Issue apartment access key cards Attend to and anticipate all residents' queries and needs Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements Manage residents’ accounts, information and apartment availability in the system Perform simple bookkeeping Make and confirm reservations Assist with the onboarding process for new employees Respond to all queries through walk-ins, emails and calls and assist with requests Handle and record resident feedback and complaints, referring them to supervisors and managers Receive and convey messages to residents promptly Handle the safekeeping of cash and residents’ valuables and belongings Perform related tasks as assigned

Job Requirements

You have:

2 years of relevant work experience preferably in the hospitality industry Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply Service-oriented Passion in learning a variety of tasks, including handling paperwork Willingness to perform shifts

Benefits

5-day work week in consideration of our culture of work-life balance Flexible benefits with comprehensive medical coverage for self and family Learning and development opportunities Subsidised rates at Ascott Serviced Residences Advocate staff volunteerism Wellness programmes

t

Benefits


Flexible benefits with comprehensive medical coverage for self and family Training and development opportunities Subsidised rates at Ascott serviced residences- Strong advocate of staff volunteerism Wellness programmes

  • Singapur, Singapore Navy Exchange Service Command Full time

    Job Summary : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security...


  • Singapur, Singapore Accor Full time

    Company Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...

  • Guest Services Manager

    6 months ago


    Singapur, Singapore Marriott International Full time

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and...


  • Singapur, Singapore The Standard Hotel Full time

    Responsibilities:  Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel. Review arrivals and departures and be familiar with guest profiles. Upon arrival, complete guest registration process and accommodate special requests whenever possible. Identify and anticipate guests’ needs to ensure personalised...

  • Guest Services Officer

    7 months ago


    Singapur, Singapore Marriott International Full time

    JOB SUMMARY DUTIES AND RESPONSIBILITIES Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups  Work...


  • Singapur, Singapore Marina Bay Sands Full time

    Summary of Job Responsibilities As a Guest Services Supervisor, you will be responsible for the overall Guest Services Operations during your shift. This comprises of storage rooms, manpower deployment and break board management. Lead a team of Guest Services Dispatchers, Bell Captains and front-line bellmen and doorman in achieving service excellence...

  • Guest Services Agent

    6 months ago


    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...

  • Intern, Guest Services

    6 months ago


    Singapur, Singapore Kuok Group Full time

    This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.Reporting to the Duty Manager, you will support in the daily Guest Services operations in our Serviced Apartment. You will create a pleasant and memorable environment for the residents, increasing residents' satisfaction and provide a sense of home away from home....

  • Guest Service Agent

    7 months ago


    Singapur, Singapore Marina Bay Sands Full time

    Job Responsibilities Perform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning. Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done. Response to guest requests and be able...

  • Guest Service Agent

    8 months ago


    Singapur, Singapore Marina Bay Sands Full time

    JOB SCOPE As a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories. The role will require you to...


  • Singapur, Singapore Ascott International Management Pte Ltd Full time

    Job Description You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. Responsibilities You will: Assist...

  • Guest Service Agent

    7 months ago


    Singapur, Singapore Marina Bay Sands Full time

    Summary of Job Responsibilities Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests. We strive to meet our guests' room preferences...


  • Singapur, Singapore Ascott International Management Pte Ltd Full time

    Job Description You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. Responsibilities You will: Assist...

  • Guest Service Agent

    6 months ago


    Singapur, Singapore Marriott International Full time

    POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and...


  • Singapur, Singapore Hilton Full time

    Conrad Service Guest Service Executive (Conrad Singapore Orchard)( Job Number: HOT0AGW7) Work Locations :Conrad Singapore Orchard1 Cuscaden RdSingapore249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer...


  • Singapur, Singapore MCI Career Services Pte Ltd Full time

    Guest Service Agent – 6-month Contract (West/Up to $14hr)Job Summary:Up to $14 per hourMeal allowance5 daysWorking Location: CentralDuties: Register and room all arrivals in accordance with Hotel standards, also to assist with guests’ luggage when required.  Perform personalized check-in, check-out and room change procedures efficiently and...

  • Guest Service Officer

    7 months ago


    Singapur, Singapore Far East Organization Full time

    Responsibilities Work closely with the Residence Manager Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures Maintain good guest relations with in-house guests at all times Project a courteous...

  • Front Office

    1 month ago


    Singapur, Singapore MCI Career Services Pte Ltd Full time

    Job Description7am to 3pm/ 3pm to 11pm/11pm-7amUp $2000CentralJob Description: • Always greet guests in a friendly and professional manner according to Hotel Standards• Engage each guest as a unique individual and listen attentively to their request.• Perform accurate arrival check-in and departure check-out for guests.• Answer phone call in a timely...

  • Front Office

    1 month ago


    Singapur, Singapore MCI Career Services Pte Ltd Full time

    7am to 3pm/ 3pm to 11pm/11pm-7amUp $2000CentralJob Description: • Always greet guests in a friendly and professional manner according to Hotel Standards• Engage each guest as a unique individual and listen attentively to their request.• Perform accurate arrival check-in and departure check-out for guests.• Answer phone call in a timely and...


  • Singapur, Singapore Wildlife Reserves Singapore Full time

    Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown...