Executive, Guest Service Specialist
2 weeks ago
Job Title: Executive, Guest Service
Job Summary:
We are seeking a highly skilled and experienced Executive, Guest Service to join our team at Ascott International Management Pte Ltd. As a key member of our Guest Service team, you will be responsible for delivering exceptional guest experiences and ensuring that our residents feel at home.
Key Responsibilities:
- Provide exceptional guest service and support to residents, ensuring their needs are met and exceeded.
- Manage the front desk operations, including check-in and check-out procedures, apartment access key cards, and resident accounts.
- Anticipate and respond to resident queries and needs, providing recommendations on nearby amenities and services.
- Manage resident feedback and complaints, escalating issues to supervisors and managers as necessary.
- Perform administrative tasks, including bookkeeping, data entry, and record-keeping.
- Collaborate with other departments to ensure seamless guest experiences.
- Stay up-to-date with company policies and procedures, ensuring compliance and adherence.
Requirements:
- Minimum 2 years of experience in a guest service or hospitality role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office and other relevant software.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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