Contact Centre Service Manager

About UsAs a trusted partner of Singaporeans, the Health Promotion Board (HPB) strives to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.We engage our customers via online and offline touchpoints such as outreach through different settings including workplaces, schools, community, health screening,...

Responsibilities: Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your team to...

Job Overview:We are seeking an exceptional Contact Centre Operations Manager to lead our team in achieving outstanding service levels.The ideal candidate will have a proven track record in managing teams, ensuring operational efficiency and customer satisfaction. Key responsibilities include:Day-to-day operations managementTraining and development of team...

We are seeking an experienced Senior Team Manager Contact Centre to join our team and drive business growth through exceptional customer service.The ideal candidate will have a strong background in managing high-performing teams, developing strategic plans, and executing operational processes.Key Responsibilities:Lead day-to-day contact centre...

Company OverviewAGAPE CP HOLDINGS PTE. LTD. is a leading provider of innovative solutions in the industry.Job DescriptionThe Customer Experience Leader will lead our contact centre operations, overseeing day-to-day activities, team management, and strategic initiatives to drive business growth and customer satisfaction.Key AccountabilitiesManage and develop...

About the RoleSearch Index Pte Ltd is looking for a skilled Contact Centre Officer to join our team. As a Contact Centre Officer, you will be responsible for managing customer relationships and delivering exceptional customer service.Key Responsibilities:Respond to customer inquiries via phone, email, or other communication channels.Handle customer...

We are seeking a highly motivated Contact Centre Specialist to join our team at Private Advertiser. The Contact Centre Specialist will play a key role in delivering exceptional customer service and support.The responsibilities of the role include:Providing professional responses to customer inquiries about products and services.Processing customer orders and...

Overview NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). As part of the strategic roadmap, the 4 Contact Centres have integrated into one, forming the OneNUHS Group Contact Centre, to...

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

The NUHS Group Ops & IT seeks an experienced Customer Service Professional to join our Group Contact Centre team. As a Senior Support Associate, you will play a vital role in providing Contact Centre services to patients and the public. This challenging role requires excellent communication skills, attention to detail, and the ability to work effectively in...

Roles & ResponsibilitiesWorking Hours:Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities:Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesJoining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.The OpportunityYou will be a...

Roles & ResponsibilitiesThe incumbent will drive the vision and lifecycle of the Contact Centre's digital systems and enhancements to achieve operational excellence. This role requires a customer-centric mindset, a strong understanding of contact centre functions, and expertise in information technology solutions. The candidate must possess excellent...

Roles & ResponsibilitiesWorking Hours: Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities: Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

As part of Group Contact Centre, the Senior / Service Team Leader's key role is toensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower...

Trainer for Contact Centre and Business SegmentsWe are seeking a highly skilled Trainer for Contact Centre and Business Segments to join our team at Maybank. In this role, you will be responsible for developing training methods through the identification of training needs and providing training solutions to Contact Centre and Business...

Roles & ResponsibilitiesSenior / Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job...

Roles & ResponsibilitiesSenior / Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: ...

Roles & ResponsibilitiesAbout Family Service Centres (FSC):Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs...