Senior / Service Team Leader, Group Contact Centre(2272)

Roles & ResponsibilitiesSenior / Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: ...

Roles & ResponsibilitiesSenior / Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job...

Roles & ResponsibilitiesSenior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and...

Roles & ResponsibilitiesSenior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and...

Roles & ResponsibilitiesResponsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...

Responsibilities: Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your team to...

Job Title: Customer Service Associate (Contact Centre)Location: Singapore Job Summary: We are looking for a dedicated and service-oriented individual to join our Group Contact Centre team. As a Customer Service Associate , you will handle general inquiries, appointment scheduling, and provide assistance to patients and the public. This role requires strong...

Roles & ResponsibilitiesResponsibilities:Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries. Fulfillment follow through on case handling and with customers. Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesJob Responsibilities:Reporting to the Senior Team Leader/ Senior Relationship Officer, you shall be responsible toPerform outbound sales calls to customers (existing and of affinitive partners) to promote, cross or upsell insurance needs, our products and services using telephone as the main medium of contact Responsible for...

Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesJoining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.The OpportunityYou will be a...

Roles & ResponsibilitiesOverviewThe Centre Leader leads in developing strategic plans and structures to foster a culture of care and trust, mentoring, collaborative professionalism and continuous learning within the Centre. He/She is responsible for managing and enhancing Centre operations while adhering to industry regulations. He/She drives operational and...

Senior / Customer Service Associate, GroupContact CentreAs part of GroupContact Centre, the Senior / Customer Service Associate's key roleis to provide Contact Centre services, such as handling of generalenquiries, appointment scheduling requests, to patients and thepublic. You are expected to work in a fast-paced environment and bechallenged with navigating...

About the RoleSearch Index Pte Ltd is looking for a skilled Contact Centre Officer to join our team. As a Contact Centre Officer, you will be responsible for managing customer relationships and delivering exceptional customer service.Key Responsibilities:Respond to customer inquiries via phone, email, or other communication channels.Handle customer...

Job Role:We are seeking a highly motivated and experienced Contact Centre Professional to join our team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.The successful candidate will possess excellent communication and interpersonal...

Roles & Responsibilities Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...

Company description:Tan Tock Seng Hospital Job description:JOB SUMMARY Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational...

Role SummaryThis role supports the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Key responsibilities include collaborating with management to develop and implement resource planning strategies, continuously reviewing and improving workflow processes, and preparing and maintaining reports and...

Roles & ResponsibilitiesPurpose of the positionThe Centre Leader / Principal is responsible for planning and executing the educational programme in accordance with the purpose and goals. The Centre Leader / Principal is responsible for the general supervision and management of the children, teaching staff and other non-teaching staff.Key responsibilities and...