Contact Centre

Roles & ResponsibilitiesResponsibilities:Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries. Fulfillment follow through on case handling and with customers. Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

Job DescriptionAs a Contact Centre Specialist at Raffles Place, you will be responsible for delivering exceptional customer service and support. This involves handling customer calls and emails, providing product information, and resolving customer complaints.ResponsibilitiesDeliver prompt and courteous service to customers.Address customer queries and...

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesWorking Hours:Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities:Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

Roles & ResponsibilitiesWorking Hours: Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities: Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

Roles & ResponsibilitiesThe incumbent will drive the vision and lifecycle of the Contact Centre's digital systems and enhancements to achieve operational excellence. This role requires a customer-centric mindset, a strong understanding of contact centre functions, and expertise in information technology solutions. The candidate must possess excellent...

Roles & ResponsibilitiesJoining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.The OpportunityYou will be a...

Roles & ResponsibilitiesSenior / Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job...

Roles & ResponsibilitiesSenior / Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: ...

Roles & ResponsibilitiesSenior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and...

Roles & ResponsibilitiesSenior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and...

Roles & Responsibilities Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...

Roles & ResponsibilitiesJob Description:Answer incoming calls and emails in a polite and timely manner that is in-line with FPH service standards. Understand the requirements of the caller and provide accurate information about FPH and going the extra mile in assisting all enquires. Re-direct or transfer calls to the appropriate departments. Respond to...

Roles & ResponsibilitiesJob Description: Answer incoming calls and emails in a polite and timely manner that is in-line with FPH service standards. Understand the requirements of the caller and provide accurate information about FPH and going the extra mile in assisting all enquires. Re-direct or transfer calls to the appropriate departments. Respond to...

Roles & ResponsibilitiesJob Responsibilities:Reporting to the Senior Team Leader/ Senior Relationship Officer, you shall be responsible toPerform outbound sales calls to customers (existing and of affinitive partners) to promote, cross or upsell insurance needs, our products and services using telephone as the main medium of contact Responsible for...

Roles & ResponsibilitiesFounded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey...

Roles & ResponsibilitiesFounded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey...

Roles & ResponsibilitiesJob Responsibilities· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.(PDPA & MAS Notice 626)· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /Compensation within stipulated timeframe· Understanding Fraud & Scam Terminology and...

Roles & ResponsibilitiesAs the Customer Service Executive (CSE) for Contact Centre – Service Support (OSPL), you will be responsible for providing our customers prompt and personalised service when handling their queries from multiple channels over a full range of securities products and services. In performing your role, you are also expected to comply...