Manager, Contact Centre Digital Transformation

Roles & ResponsibilitiesNewly created role Opportunity to work on advanced technologies: IOT, AI and automation tools Experience in finance-related digitalization projects will have an advantageabout the companyMy client is looking for a Digital Transformation & Innovation Specialist to drive digital initiatives, streamline business processes, and enhance...

About UsAs a trusted partner of Singaporeans, the Health Promotion Board (HPB) strives to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.We engage our customers via online and offline touchpoints such as outreach through different settings including workplaces, schools, community, health screening,...

Responsibilities: Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your team to...

Job DescriptionWe are seeking a skilled Contact Centre Service Manager to oversee the contact centre support requirements for various HPB programmes and services. The successful candidate will be responsible for upholding service delivery standards and contributing towards shaping customer interactions.The ideal candidate will have experience in a contact...

Roles & ResponsibilitiesVK Transformation is a fast-growing 8-year-old strategic consulting and full-fledged digital marketing agency, headquartered in Singapore, dedicated to accelerating branding, marketing and digital transformation for startups, SMEs and MNCs across various industries. VK Transformation excels in crafting and executing winning brand &...

Roles & ResponsibilitiesVK Transformation is a fast-growing 8-year-old strategic consulting and full-fledged digital marketing agency, headquartered in Singapore, dedicated to accelerating branding, marketing and digital transformation for startups, SMEs and MNCs across various industries. VK Transformation excels in crafting and executing winning brand &...

Roles & ResponsibilitiesJob DescriptionDigital Transformation Leadership:Lead the migration and implementation of SAP S/4HANA, ensuring alignment with business needs and timelines. Oversee the transformation and deployment of Manufacturing Execution Systems (MES). Develop and execute a roadmap for the evolution of the organization"s digital stack, ensuring...

Job DescriptionThe primary objective of this role is to oversee the daily operations of the Contact Centre, ensuring that it runs efficiently and effectively. This includes managing inbound and outbound calls, chat, email, and other communication channels, as well as monitoring call volume, queue times, and resource allocation.Key...

Company OverviewNanyang Technology University (NTU) is a leading institution in education and research, striving to drive innovation and progress. Our Digital Transformation team plays a crucial role in transforming the organization into a digitally enabled entity.Job DescriptionThe Senior Assistant Director, Procurement COE Lead will lead the Procurement...

Job Overview:We are seeking an exceptional Contact Centre Operations Manager to lead our team in achieving outstanding service levels.The ideal candidate will have a proven track record in managing teams, ensuring operational efficiency and customer satisfaction. Key responsibilities include:Day-to-day operations managementTraining and development of team...

We are looking for a seasoned Digital Transformation Project Manager to join our team at Soilbuild Group Holdings Ltd. As a key member of our construction department, you will be responsible for leading digital transformation initiatives, driving process improvement, and enhancing collaboration.About the Role:Lead digital transformation projects, ensuring...

Roles & ResponsibilitiesJoining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.The OpportunityYou will be a...

We are seeking an experienced Senior Team Manager Contact Centre to join our team and drive business growth through exceptional customer service.The ideal candidate will have a strong background in managing high-performing teams, developing strategic plans, and executing operational processes.Key Responsibilities:Lead day-to-day contact centre...

Company OverviewAGAPE CP HOLDINGS PTE. LTD. is a leading provider of innovative solutions in the industry.Job DescriptionThe Customer Experience Leader will lead our contact centre operations, overseeing day-to-day activities, team management, and strategic initiatives to drive business growth and customer satisfaction.Key AccountabilitiesManage and develop...

About the RoleSearch Index Pte Ltd is looking for a skilled Contact Centre Officer to join our team. As a Contact Centre Officer, you will be responsible for managing customer relationships and delivering exceptional customer service.Key Responsibilities:Respond to customer inquiries via phone, email, or other communication channels.Handle customer...

Overview NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). As part of the strategic roadmap, the 4 Contact Centres have integrated into one, forming the OneNUHS Group Contact Centre, to...

Job Title: Director of Digital TransformationWe are seeking a visionary Director of Digital Transformation to lead the development and implementation of digital transformation initiatives that drive business growth and innovation.Key Responsibilities:Develop and implement digital transformation strategies that align with business objectives.Manage vendor...

Digital Alchemy Limited provides marketing services and technical support to local and global organizations through our network of offices spanning Asia and the Americas.BenefitsWe offer a competitive benefits package, including life insurance, Provident Fund, digital nomad options, in-house psychologist, sick days, and more. Our e-learning platform provides...

Roles & ResponsibilitiesOur Client is a leading precision engineering and manufacturing company based in Singapore.They are now seeking a forward-thinking IT Manager to lead the company's digital transformation initiatives. This role requires a strategic thinker with hands-on technical expertise to modernize various functions, including manufacturing,...

Roles & ResponsibilitiesDuration: 1-2 yr contract Salary: Up to $5K Location: EastJob Scope:Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence. Develop and implement strategies to optimize channel efficiency, improve workflows, and meet...