Contact Centre Manager

Responsibilities: Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your team to...

Job DescriptionWe are seeking a skilled Contact Centre Service Manager to oversee the contact centre support requirements for various HPB programmes and services. The successful candidate will be responsible for upholding service delivery standards and contributing towards shaping customer interactions.The ideal candidate will have experience in a contact...

Job DescriptionThe primary objective of this role is to oversee the daily operations of the Contact Centre, ensuring that it runs efficiently and effectively. This includes managing inbound and outbound calls, chat, email, and other communication channels, as well as monitoring call volume, queue times, and resource allocation.Key...

Job Overview:We are seeking an exceptional Contact Centre Operations Manager to lead our team in achieving outstanding service levels.The ideal candidate will have a proven track record in managing teams, ensuring operational efficiency and customer satisfaction. Key responsibilities include:Day-to-day operations managementTraining and development of team...

We are seeking an experienced Senior Team Manager Contact Centre to join our team and drive business growth through exceptional customer service.The ideal candidate will have a strong background in managing high-performing teams, developing strategic plans, and executing operational processes.Key Responsibilities:Lead day-to-day contact centre...

About the RoleSearch Index Pte Ltd is looking for a skilled Contact Centre Officer to join our team. As a Contact Centre Officer, you will be responsible for managing customer relationships and delivering exceptional customer service.Key Responsibilities:Respond to customer inquiries via phone, email, or other communication channels.Handle customer...

Overview NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). As part of the strategic roadmap, the 4 Contact Centres have integrated into one, forming the OneNUHS Group Contact Centre, to...

Roles & ResponsibilitiesThe incumbent will drive the vision and lifecycle of the Contact Centre's digital systems and enhancements to achieve operational excellence. This role requires a customer-centric mindset, a strong understanding of contact centre functions, and expertise in information technology solutions. The candidate must possess excellent...

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

About the RoleWe are looking for a highly skilled Communication Expert to join our Contact Centre team. As a key member of our team, you will be responsible for communicating with customers and financial representatives via phone calls and live chats.Responsibilities

Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesWorking Hours:Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities:Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

About UsAs a trusted partner of Singaporeans, the Health Promotion Board (HPB) strives to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.We engage our customers via online and offline touchpoints such as outreach through different settings including workplaces, schools, community, health screening,...

Roles & ResponsibilitiesJoining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.The OpportunityYou will be a...

Job Role:We are seeking a highly motivated and experienced Contact Centre Professional to join our team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.The successful candidate will possess excellent communication and interpersonal...

The NUHS Group Ops & IT seeks an experienced Customer Service Professional to join our Group Contact Centre team. As a Senior Support Associate, you will play a vital role in providing Contact Centre services to patients and the public. This challenging role requires excellent communication skills, attention to detail, and the ability to work effectively in...

Roles & ResponsibilitiesWorking Hours: Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities: Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

Roles & ResponsibilitiesResponsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...

What You Will NeedA degree holder with at least 2 years of relevant experience.At least 2 years of proven experience in people management, customer relationship management, and project management.Ability to effectively communicate and engage with senior leadership, peers, staff, customers, and other stakeholders.Good knowledge of Contact Centre Management...

About UsAgape Connecting People Pte Ltd is a leading provider of contact centre services and solutions, driven by a strong moral and social core. We partner with companies to empower both our stakeholders and those we work with.