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Senior Team Manager Contact Centre
1 week ago
We are seeking an experienced Senior Team Manager Contact Centre to join our team and drive business growth through exceptional customer service.
The ideal candidate will have a strong background in managing high-performing teams, developing strategic plans, and executing operational processes.
Key Responsibilities:
- Lead day-to-day contact centre operations
- Develop and implement strategic plans to achieve business objectives
- Train and develop team members to enhance their skills
- Liaise with stakeholders to ensure smooth customer interactions
Requirements:
- Minimum degree holder with 3 years relevant experience
- Proven track record in people management, customer relationship management and project management
- Excellent communication and leadership skills
- Good knowledge of contact centre management tools and technology
