Executive, appointment
3 weeks ago
Company description: Tan Tock Seng Hospital Job description: JOB SUMMARY Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to enhance efficiency, reduce costs, and improve service delivery. Implement best practices and innovative solutions. Manage and support various departmental projects, ensuring objectives are achieved on time and within budget. Monitor project progress, address risks, and implement corrective actions when necessary. Prepare and maintain reports and documentation to provide insights into operational performance, project status, and resource utilization. Use data analysis to support strategic decision-making. Work closely with other departments and stakeholders to align project goals and operational strategies. Promote a collaborative environment to achieve shared objectives. Ensure compliance with all relevant regulations and standards. Implement quality assurance measures to maintain high service levels and customer satisfaction. Perform other duties as assigned by Senior Management. MAIN DUTIES AND RESPONSIBILITIES SPECIFIC: Operational Management Oversee daily Contact Centre operations, including inbound/outbound calls, chat, email, and other communication channels. Ensure strict adherence to operational policies and procedures. Monitor call volume, queue times, and resource allocation to maintain service levels. Analyze performance reports to identify areas for improvement and implement corrective actions. Implement strategies to enhance customer experience and satisfaction. Ensure the effective use of department systems (e.g., CRM systems, telephony systems). Collaborate with IT and vendors to resolve technical issues. Assist in preparing and presenting monthly performance metrics to senior management. Coordinate with internal and external departments to support crisis management or emergency response activities. Project Management Align projects with the department's or hospital's long-term goals and objectives. Act as the primary liaison for key stakeholders and sponsors. Communicate project updates, challenges, and successes at the executive level. Ensure the availability of resources (human, financial, and material) to achieve project goals. Identify and mitigate high-level risks effectively. Provide constructive feedback to project teams to optimize outcomes. Support coordination efforts between the Contact Centre and other departments during emergencies or crisis scenarios. General Ensure proper maintenance, filing, and disposal of forms, documents, and data per hospital policies. Regularly update and document Contact Centre procedures. Maintain accurate records and compile data for submission to management, MOH, and other relevant parties. JOB REQUIREMENTS At least a tertiary degree from a recognized university. Preferably 2 - 3 years of operations/project management in a call centre environment. Proficient in using Microsoft Office applications, including Outlook, Excel, Word, and Power Point. Excellent verbal and written communication abilities. Possesses strong analytical skills to handle complex issues, with the capability to collect, organize, analyze, and process information accurately and with attention to detail. A self-motivated individual who thrives under pressure. Capable of multitasking and managing time effectively. Able to work efficiently both independently and as part of a collaborative team. Competent in initiating, delivering, and driving projects independently. #J-18808-Ljbffr
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Singapore National University Of Singapore Full timeExecutive (Appointments and Development Department) Job Description The Appointments and Development Department (ADD) oversees academic recognition and development of faculty to enable integrated leadership within the Sing Health Duke-NUS Academic Medical Centre (AMC), a partnership established to harness collective strengths of Duke-NUS’ medical...
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Singapore National University Of Singapore Full timeJob Title: Executive (Appointments and Development Department) Posting Start Date: 26/09/2024 Job Description The Appointments and Development Department (ADD) oversees academic recognition and development of faculty to enable integrated leadership within the Sing Health Duke-NUS Academic Medical Centre (AMC), a partnership established to harness collective...
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Singapore National University Of Singapore Full timeThe Appointments and Development Department (ADD) oversees academic recognition and development of faculty to enable integrated leadership within the Sing Health Duke-NUS Academic Medical Centre (AMC), a partnership established to harness collective strengths of Duke-NUS’ medical education and research capabilities, and Sing Health’s clinical expertise....
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National University of Singapore | Executive
3 weeks ago
Singapore National University of Singapore Full timeJob Title: Executive (Appointments and Development Department)Posting Start Date: 26/09/2024Job Description The Appointments and Development Department (ADD) oversees academic recognition and development of faculty to enable integrated leadership within the SingHealth Duke-NUS Academic Medical Centre (AMC), a partnership established to harness collective...
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Executive Secretary
4 weeks ago
Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full timeJob Title: Executive Secretary - West AreaAbout the Role:We are seeking an experienced and organized individual to fill the role of Executive Secretary at our office in the West area. This is a unique opportunity for a highly motivated and detail-oriented professional to join our team as a key support staff member.About You:To be successful in this role, you...
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National University of Singapore | Executive
2 weeks ago
Singapore National University of Singapore Full timeThe Appointments and Development Department (ADD) oversees academic recognition and development of faculty to enable integrated leadership within the SingHealth Duke-NUS Academic Medical Centre (AMC), a partnership established to harness collective strengths of Duke-NUS’ medical education and research capabilities, and SingHealth’s clinical expertise....
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Executive, appointment
3 days ago
Singapore This Is An IT Support Group Full timeJOB SUMMARY Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to...
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GEHI Appoints New Chief Financial Officer
3 months ago
Singapore DigiconAsia Full timeGEHI Appoints New Chief Financial Officer BEIJING , April 23, 2023 /PRNewswire/ — Gravitas Education Holdings, Inc. (“GEHI” or the “Company”) (NYSE: GEHI), a leading early childhood education service provider in China , announced today that it has appointed Mr. Siyuan Wang as its chief financial officer, effective April 23 . Mr. Wang will...
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Executive, Appointment
3 weeks ago
Singapore This is an IT support group Full timeJOB SUMMARY Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to...
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Executive, Appointment
4 weeks ago
Singapore Tan Tock Seng Hospital Full timeJOB SUMMARYSupport the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre.Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs.Continuously review and improve workflow processes to...
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Healthcare Professional
4 weeks ago
Singapore BTI EXECUTIVE SEARCH PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled and experienced Healthcare Professional to join our team at BTI Executive Search PTE. LTD.As a Clinic Nurse, you will work closely with doctors and other staff nurses in the clinic, coordinating health screening tests, minor procedures, administering medications, taking vital signs, and monitoring patient...
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Administrative Operations Coordinator
4 weeks ago
Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled and experienced Administrative Executive to join our team at People Profilers Pte Ltd in Kent Ridge. As an Administrative Executive, you will play a crucial role in supporting our finance department with administrative duties.Key ResponsibilitiesMaintain accurate records and accounts for all monies...
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Healthcare Support Professional
4 weeks ago
Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full timeOur team at People Profilers (Executive Search) Pte. Ltd. is looking for a skilled Healthcare Support Professional to join our dynamic team.Job Description:We are seeking an individual with excellent communication and interpersonal skills to provide high-quality customer service to patients and visitors in our hospitals.Ensure clinics operational...
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Healthcare Customer Service Representative
4 weeks ago
Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled and dedicated Patient Service Associate to join our team at People Profilers (Executive Search) Pte. Ltd.About the RoleThis is an exciting opportunity to work in a fast-paced healthcare environment, providing exceptional customer service to patients and visitors.Key ResponsibilitiesEnsure clinics operational...
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Senior Executive Support Specialist
4 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeJob Summary: Harmony New Energy Auto Service (Singapore) Pte. Ltd. is seeking a highly organized and professional Senior Executive Support Specialist and Chauffeur to provide comprehensive support to our Country Representative. This dual-role position combines the responsibilities of executive assistance with driving duties. The ideal candidate will possess...
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Executive Support Specialist
4 weeks ago
Singapore DABA PTE LTD Full timeJob OverviewDABA PTE LTD is seeking an experienced Executive Support Specialist to join our team. This role will provide critical support to senior executives, ensuring seamless day-to-day operations and strategic initiatives.About the RoleThe successful candidate will have a strong background in administration, with expertise in scheduling appointments,...
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Executive Secretary
4 weeks ago
Singapore RGF TALENT SOLUTIONS SINGAPORE PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled and experienced Administrative Executive to join our team at RGF Talent Solutions Singapore PTE. LTD.Company OverviewThe ideal candidate will be working with one of the top Japanese companies in the Construction industry, based in Singapore. Our client is looking for an Admin Executive who can effectively...
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Secretary
3 weeks ago
Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full timeRoles & ResponsibilitiesJOB SUMMARYYou will be responsible for providing support to the Secretary.Job Responsibilities: You need to provide administrative / secretarial support to the HODs and Directors - travel arrangements, calendars, appointment scheduling and drafting of correspondences, etc. You need to ensure meetings are effectively organized and...
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Secretary
4 weeks ago
Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full timeRoles & ResponsibilitiesJOB SUMMARYYou will be responsible for providing support to the Secretary.Job Responsibilities: You need to provide administrative / secretarial support to the HODs and Directors - travel arrangements, calendars, appointment scheduling and drafting of correspondences, etc. You need to ensure meetings are effectively organized and...
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Technical Manager
7 days ago
Singapore ARTEMIS EXECUTIVE SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Leads the technical team to support construction team for all design matters Reviews all technical documentation and drawings of the Project works Works closely with the appointed Consultants and construction team on designs and project deliverables to enhance site efficiency and constructability Leads on the...