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Contact Centre Operations Manager
1 week ago
The primary objective of this role is to oversee the daily operations of the Contact Centre, ensuring that it runs efficiently and effectively. This includes managing inbound and outbound calls, chat, email, and other communication channels, as well as monitoring call volume, queue times, and resource allocation.
Key Responsibilities:- Operational Management: Oversee daily Contact Centre operations, including management of all communication channels.
- Project Management: Align projects with the department's or hospital's long-term goals and objectives.
- General Duties: Ensure proper maintenance, filing, and disposal of forms, documents, and data per hospital policies.
