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Team Lead, Contact Centre

4 weeks ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Duration: 1-2 yr contract
Salary: Up to $4.5K
Location: East

Job Scope:

  • Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence.
  • Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
  • Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG's Service Transformation and Planning Team.
  • Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
  • Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Job Requirements:

  • Min. degree in Business Administration, Operations Management, or a related field.
  • Min. 4-5 years relevant experience in operation management with min. 2 years in a supervisory role

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates' information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

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