Executive/senior, Group Contact Centre

2 weeks ago


Singapore PERSOLKELLY Singapore Full time

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting.

**Responsibilities**:

- Manage the operation of Group Contact Centre
- Oversee roster planning for staff
- Prepare docs for annual budgeting cycle
- Keep track of budget utilization
- Conduct review on team’s performance
- Conduct regular audits
- Deliver guidance and coaching to team leads and agents
- Generate performance report
- Evaluate current workflows and SOPs

**Requirements**:

- Min Degree in relevant field
- Previous experience in contact centre and healthcare setting
- Good interpersonal and leadership skill
- Min 3 years of relevant experience

**Requirements**:

- Min Degree from any recognised institution
- At least 1 year of leadership experience

Job Code: EELB

EA Registration No: R2090877 (Bek Ee Ling)
EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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