Senior / Service Team Leader, Group Contact Centre

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Job ID: 8799 Job Function: Ancillary Institution: National University Health System As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre...

**Are you interested in coaching and supporting a diverse team of customer service representatives to help deliver great customer service and brand-differentiating experiences? **Join us and bring your leadership skills to the table and help us build a FRKE (Fun, Reliable, Knowledgeable and Engaging) environment for the team! **Core Responsibilities** -...

Job Description: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs....

**Senior / Customer Service Associate, Group Contact Centre** As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged...

Location: West **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower - Prepare statistics and reports - Share and broadcast updates to the team - Execute new workflows, improvement initiatives and changes - Conduct periodical training for CSAs if required - Handle feedbacks from internal and external parties by...

Roles & ResponsibilitiesContact Centre Senior ExecutiveWe are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring...

Job Opportunity: Contact Centre ManagerJob Description:Manage Daily Operations: Oversee the day-to-day activities of the contact centre, ensuring efficient service delivery to clients.Client Partnerships: Collaborate with clients to understand their policies and service requirements, translating them into clear operational procedures.SLA Management:...

Location- Singapore- Experience- Job Type**Job Description**: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...

Location- Singapore- Experience- Job Type**Job Description**: **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower - Prepare statistics and reports - Share and broadcast updates to the team - Execute new workflows, improvement initiatives and changes - Conduct periodical training for CSAs if required - Handle...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...