Contact Centre Senior Executive

3 days ago

Singapore ALLIANCE HEALTHCARE GROUP LIMITED Full time

About the Opportunity

As a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.

Your job responsibilities will include identifying and addressing team issues and conflicts, developing and implementing team strategies and goals, evaluating team performance and providing feedback. You will also collaborate with other Team Leads and Managers to ensure the success of the contact centre.

What You'll Be Doing

  • Assist with escalation and investigation.
  • Provide guidance and support to contact centre team members.
  • Identify and address contact centre team issues and conflicts.
  • Develop and implement contact centre team strategies and goals with the Contact Centre Manager and Head of Department.
  • Evaluate contact centre team performance and provide feedback.
  • Collaborate with other Contact Centre Team Leads and Manager.
  • Preparation of reports when required.
  • Any other tasks as assigned by the Contact Centre Manager and Head of Department.

What We Are Looking for

  • At least 3-5 years of working experience in a Call Centre environment is required for this position
  • Candidates with prior experience with the Healthcare Insurance provider will be an added advantage.
  • Proficient in Microsoft Office Application.
  • Possess good interpersonal, writing and communication skills.
  • Driven to deliver an exceptional customer experience and inspire others to do the same.
  • Might be required to work on certain Saturday mornings depending on the department's operational needs.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit

#J-18808-Ljbffr

  • Contact Centre, Senior Executive

    2 weeks ago

    Singapore ALLIANCE HEALTHCARE GROUP LIMITED Full time

    Roles & ResponsibilitiesAbout the OpportunityAs a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.Your job...

  • Senior Contact Centre Manager

    5 days ago

    Singapore beBeeCustomerService Full time $60,000 - $100,000

    Job Title: Contact Centre Senior ExecutiveAbout the Role:We are seeking an experienced and skilled Contact Centre Senior Executive to join our team. This key role will involve managing and coordinating projects and tasks within the contact centre, ensuring seamless communication with team members and stakeholders.The ideal candidate will possess excellent...

  • Shift Contact Centre Executive

    3 days ago

    Singapore PUB, Singapore's National Water Agency Full time

    Overview Join to apply for the Shift Contact Centre Executive (PUBOne) / Joint Operations Department (9-month) role at PUB, Singapore's National Water Agency . What the role is: As a Contact Centre Executive / Senior Contact Centre Executive on shift at the Joint Operations Centre (JOC), you will be part of the team that manages customer feedback to ensure...

  • Executive, Contact Centre

    1 week ago

    Singapore Singlife Full time

    Join to apply for the Executive, Contact Centre role at Singlife Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of...

  • Shift Contact Centre Executive

    6 days ago

    Singapore PUB, Singapore's National Water Agency Full time

    6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. What The Role Is As a Contact Centre Executive / Senior Contact Centre Executive on shift at the Joint Operations Centre (JOC), you will be part of the team that manages customer feedback to ensure service excellence. Your main roles and...

  • Executive, Contact Centre

    2 weeks ago

    Singapore National University Health System Full time

    **Executive, Contact Centre** **Responsibilities** - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and...

  • Executive, Contact Centre

    1 week ago

    Singapore Singapore Life Ltd. Full time

    Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2) - Department - CS Contact Centre Team - Job posted on - Aug 11, 2025 - Employee Type - Permanent - Full Time - Experience range (Years) - 0 - 3 years Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative,...

  • Executive, Contact Centre

    2 weeks ago

    Singapore Singlife Full time

    Overview Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of...

  • Senior Contact Centre Manager

    2 weeks ago

    Singapore beBeeCommunication Full time $60,000 - $100,000

    Job TitleSenior Contact Centre Manager OpportunityAbout the Role:The Senior Contact Centre Manager will oversee and coordinate projects within the contact centre, guiding team members and stakeholders. You will be responsible for providing support, conducting regular meetings to track progress, identifying and addressing team issues, developing and...

  • Executive, Contact Centre

    1 week ago

    Singapore Darwinbox Full time $40,000 - $80,000 per year

    Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2)DepartmentCS Contact Centre TeamJob posted onAug 11, 2025Employee TypePermanent - Full TimeExperience range (Years)0 - 3 yearsSinglife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide...