Customer Care Executive

2 weeks ago

Singapore Income Insurance Limited Full time

Customer Care Executive - Contact Centre (1 Year Contract)Join us to apply for the Customer Care Executive - Contact Centre (1 Year Contract)role at Income Insurance Limited . Job Description Let your passion for service come alive in your profession. You thrive on lending a helping hand to those who need assistance and always take responsibility to ensure all tasks are completed promptly. If you have an outgoing personality, enjoy talking to people, and pride yourself on having a soothing and reassuring voice, you are warmly invited to join our dynamic team. As the service ambassador of our company, you will identify and address customers' uncertainties, offer solutions, and alleviate their concerns. Your active listening and reassuring voice will help ensure that policyholders' inquiries are handled promptly and professionally, maintaining our Contact Centre as the preferred communication channel for our customers. You will be required to: Attend to inquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility Empathize with customers and offer clear, relevant advice Provide policy recommendations and refer customers to client advisers for more detailed explanations Perform post-case administration for future reference To join us as a Customer Service Officer (Contact Centre), you should: Have obtained NITEC certification, diploma, or degree in any field. Relevant insurance certification will be an advantage Have at least 2 years of experience in customer service, preferably in a contact centre Enjoy engaging with people and providing good advice; have patience in dealing with complex problems Have strong interpersonal skills and the ability to answer queries clearly over the phone Be result-oriented and enjoy seeing tangible results of your hard work This is a contract-based position, and attractive remuneration and monthly incentives will be offered to successful candidates. Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week, from 9:00 am to 6:00 pm. Seniority level Not Applicable Employment type Full-time Job function Other Industries Insurance #J-18808-Ljbffr

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