Clinic Customer Care Executive

2 days ago


Singapore Greatwalltcmclinic Full time

Clinic Customer Care Executive (Tiong Bahru)We focus on health issues such as Fertility Issues, Women Wellness, Shingles, Pain Management & etc. Join our STAR Team who Thrive and ShineConnect with us today The Company: Great Wall TCM has its long establishment of practice in the Traditional Chinese Medicine industry, now managed by the 2nd generation young successor. It is well-recognised for its bespoke treatments for fertility and pain management, including a team of well-trained Customer Care Consultants. The Position: The Customer Care Executive must be customer-oriented and process-driven. Specifically, this executive must believe in our Care and Connect culture – that shapes our behavior and enable our executive provides a personalize customer service delivery for our patients. The Responsibility: Our dedicated TCM Clinic Customer Care Executive shall be responsible in the following (but not limited to): Ensure daily operations of our Premium Centre are efficiently run. Provide excellent customer service and handle patients' enquiry Arrange and schedule patients' appointments Ensure medicine dispensary is accurate Ensure patients' record management are properly maintained Ensure customer's needs are met and respond on time Ensure the cleanliness of the clinic at all times Ensure stock taking are accurately managed Work closely with therapists and physicians and support whenever necessary Run clinic projects whenever required The Job Requirement: Work hours: 10am to 2pm and/or 4pm to 8pm (weekday), 10am to 5.30pm (1 weekend)Work day: 4 or 5 days (We do not work on PH). Great Wall TCM is established in year 1977. Our MOH registered TCM Physicians and experienced therapists are here to promote healing through various TCM Treatments. #J-18808-Ljbffr



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