Contact Centre Manager

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. ...

Job Role:We are seeking a skilled Contact Centre Team Lead to manage the performance and service quality of our Contact Centre. The successful candidate will be responsible for training and developing CSO staff, ensuring they provide accurate and timely responses.Main Responsibilities:Manage the overall performance and service quality of the Contact Centre...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...

Job Title: Contact Centre Senior ExecutiveAbout the Role:We are seeking an experienced and skilled Contact Centre Senior Executive to join our team. This key role will involve managing and coordinating projects and tasks within the contact centre, ensuring seamless communication with team members and stakeholders.The ideal candidate will possess excellent...

**Executive, Contact Centre** **Responsibilities** - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and...

Job Title: Contact Centre Operations Manager">">"> Able to support daily operations and ensure the smooth handling of enquiries, escalations, and issue resolutions."> Collaborate with stakeholders to address operational challenges, gather insights, and drive cross-functional initiatives."> Prepare and present regular performance reports on team KPIs and...

[What the role is] The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. [What you will be working on] You will lead the NEA’s...