Director of Contact Centre

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

A leading organisation in Singapore is seeking a Director of Contact Centre to oversee operations and enhance customer satisfaction. You will lead a large team, develop strategies for service delivery, and ensure compliance with industry standards. Ideal candidates have significant experience in customer service management and proven analytical skills. This...

You lead a team to operationalise and manage the NS Contact Centre (NSCC) to ensure a high degree of efficiency in its operations; and undertakes management reporting, operations/performance analysis, content and feedback management to achieve a high level of service delivery and customer experience. You drive also the resolution of systemic issues in NSCC...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

**Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

You will be required to: - Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Empathize with customers, and offer clear and relevant advice - Provide policy recommendations and refer customers to client advisers for more comprehensive explanations - Perform post-case administration for future...

Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...

**What the role is** The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. **What you will be working on** You will lead the...

**Location** Singapore, Central Singapore **Job Type** **Salary** $2,800 - $3,500 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 113063 **Job Views** 74 **Job Description**: Roles & Responsibilities - Call Centre / Hospitality Exp - Supervisor / Team Lead Exp - Reporting Exp - Office Hour / 5 Days / Able to work on Weekends -...