Assistant Director

5 days ago


Singapore Ministry of Defence Singapore Full time

You lead a team to operationalise and manage the NS Contact Centre (NSCC) to ensure a high degree of efficiency in its operations; and undertakes management reporting, operations/performance analysis, content and feedback management to achieve a high level of service delivery and customer experience. You drive also the resolution of systemic issues in NSCC case management. In addition, you optimise the management and deployment of lean resources to meet our service delivery requirements and targets. Your challenge lies in managing a multitude of stakeholders to ensure good services for our customers.

You must have a tertiary qualification in Business, Service Management or equivalent discipline. You should have at least 8 years' work experience in customer service design or service operations, along with 5 years' managerial experience. Having at least 3 years of experience in contract or vendor management is preferred.


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